Overview
Hexagon Autonomy and Positioning (A&P) is looking for a Technical Training Coordinator to develop and maintain complex technical training material for our internal and external customers.
In this position, you will manage all aspects of the Customer Support training programme to ensure that our training material is delivered to the highest standards. This role will collaborate closely with other members of the Customer Support team including the Technology and Market Leads, Customers, Sales, Product Management, Project Management and Marketing to help ensure the cohesive and comprehensive delivery of training material.
As part of the Specialist Customer Support team reporting to the Content Team Lead, this position will join a high-performing team focused on the creation of meaningful content to help customers self-serve, integrate, and maintain Hexagon A&P products and services efficiently.
The Company : Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. You’ll be joining over 22,000 people in 50 countries on the leading edge of your field.
This position is with Hexagon’s Autonomy & Positioning division, a global technology leader, pioneering end-to-end solutions industry leaders rely on for assured positioning and autonomy on land, sea and air. Our work touches every aspect of life, from sustainability on Earth to enabling autonomy. Within the Autonomy & Positioning division, your work will contribute to the operation of our brands NovAtel, AutonomouStuff, Veripos and Antcom.
The Location: This position is based in Aberdeen or Calgary. Hexagon is a global company with locations around the world that could be considered for the right candidate.
If you require any special accommodation, please email our team at and we will be pleased to follow up with you. Please do not send cover letters or resumes to this address.
Responsibilities
As our Technical Training Coordinator, you would be responsible for:
1. Building and maintaining virtual learning content and programmes
2. Triaging and coordinating customer training, education and onboarding requests
3. Identifying training and development needs within the Customer Support Group through regular consultation with Managers and Technical Leads
4. Delivering “train the trainer” style courses, encouraging best practise to regional teams delivering training to customers
5. Researching and implementing new technologies and methodologies in workplace learning
6. Promoting a work culture of continuing professional development (CPD)
Qualifications
Must-Have:
7. 3 years related experience in training
8. Familiar with adult learning principles and techniques
9. Experience developing self-service training material
Key Success Factors:
10. Approachable, enthusiastic and highly organized
11. High attention to detail with strong written and communication skills
12. Ability to analyse, learn and understand complex products, technologies, and concepts
13. Strong multitasking and prioritising abilities
14. Self-starter and comfortable working individually but know when to ask for help
15. Work well in a collaborative environment
Nice-to-Have:
16. Experience working with Global Navigation Satellite System (GNSS) and INS products
17. Experience of learning management systems
18. Experience working directly or indirectly with customers
19. Experience providing best practice courses on how to deliver engaging, informative training
20. Experience working with eLearning content creation programs (. Adobe Captivate, Articulate)
21. Experience delivering training material to a variety of audiences