Overview
Join to apply for the Customer Service Coordinator role at Polypipe Civils & Green Urbanisation.
This role is a fixed term position for 12 months.
Role purpose
To provide a professional and efficient first point of contact for our valued customer base and external salesforce, ensuring delivery of excellent customer service every time.
Key Activities
* Manage incoming calls, telephone messages and e-mails to speedy and satisfactory outcome.
* Coordinate across company functions, ensuring customer satisfaction is optimised and all parties involved are kept informed and up to date of any changes in a timely manner.
* Manage a variety of different queries from customers / sales force representatives.
* Data input all sales orders onto bespoke CRM
* Prompt response to emails and sales calls, with a pro-active approach.
* Customer support, including service, pricing, technical and product queries.
* Advise customers and sales representatives on stock management issues and providing approximate dispatch dates.
* Provide customers with updates relating to overdue orders or balances.
* Process collection requests according to company policy.
* Attend and take an active part in departmental meetings, making a positive contribution.
* Cross functional relationship building to deliver customer excellence.
* Managing and providing a professional, timely problem resolution to our customers.
The Person
* Customer facing role experience is essential
* A passion for Service excellence
* GCSE Grade C in Math's & English or equivalent
* Proficient in Microsoft Office Package particularly Excel, Word and PPT
* Excellent communication and interpersonal skills with the flexibility to deal with individuals at all levels
* Ability to work on own initiative and prioritise a wide variety of tasks
* A pro-active approach
* Product Knowledge of Building Products and Previous experience with Sales Logix, Crystal or Sage Package would be advantageous
Hours Of Work
Hours Of Work: Monday to Thursday 9am to 4.30pm and Friday 9am to 3.30pm
Seniority level
Entry level
Employment type
Full-time
Job function
* Customer Service
* Industries: Civil Engineering
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