Availability Window
Sunday: 05:00 – 14:00
Thursday: 14:00 – 23:00
Saturday: 05:00 – 14:00
Pay
Shift Leader rate of pay starts from £15.59 an hour; this increases to £16.86 for stores inside the M25. Additional payments may also apply depending on location.
Our policy offers a minimum of 16 guaranteed hours each week, with the possibility of working a minimum of 12 hours for those who prefer fewer hours.
Responsibilities
- Work in a fast‑paced retail environment.
- Take ownership of running duty shifts and coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
- Listen to customers and ensure they leave the store with what they came for.
- Look for ways to improve service, including coaching colleagues and giving feedback.
- Guide and support colleagues in‑store, ensuring the space remains safe.
- Maintain understanding of store performance and assist managers in delivering actions to improve operations.
- Lead from the front, setting a great example for the team.
- Coordinate the store team to deliver an easy, fuss‑free shopping experience.
- Support colleagues, ensuring daily priorities are met and breaks are taken.
- Open and close the store and complete duty cover, ensuring safe decisions.
- Act as the go‑to person for colleagues in the absence of a manager.
- Keep the store clean, tidy, and well‑presented.
- Support managers with seasonal, community and charity events.
- Contribute to a great team atmosphere that is inclusive of everyone.
- Provide excellent customer service, listening to and meeting customer needs.
- Keep the team well‑informed and updated on communications, changes or updates.
- Be knowledgeable about store performance, looking to improve and simplify operations.
- Co-ordinate store improvements and remove obstacles to service.
- Follow health and safety routines and procedures, ensuring colleagues do the same.
- Recognise and celebrate team members providing great service.
- Act as a role model, giving thoughtful customer service and meeting all customer needs.
- Build strong, long‑lasting relationships with colleagues to create a positive and inclusive team.
- Communicate clearly, using varied methods to keep the team informed.
- Lead confidently in the absence of the manager.
- Make good decisions, stay flexible and handle change effectively for customers and colleagues.
- Motivate the team to deliver beyond expectations.
- Remain curious, seeking ideas to serve customers, communities and the planet better each day.
Qualifications
- Minimum age of 18 years.
- Ability to work shifts, including early mornings, late evenings and weekends.
- Experience in a retail environment is desirable but not mandatory.
- Willingness to complete health and safety training.
Equal Opportunities & Diversity
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Diversity, equity and inclusion at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. Everyone's welcome.
Additional Information
We welcome flexible working arrangements and encourage candidates to discuss how we can support them throughout the application process.
Legal Notice
Tesco will only recruit individuals who have passed the school leaver's age. Candidates over the age of 18 are required unless the role involves working before 6:15 am or after 9:45 pm, or working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
