This critical role for the local NHS Trust provides on-site customer support for the Trust wardmanagers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick,simple and helpful. Both the ward manager and worker will look to the on-site Trust ServicesTeam (TST) for support and will expect expert advice and guidance for prompt query resolutionfor any enquiry that the NHSP National Service Centre are unable to help with.
Main duties of the job
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workersrequirements are also met or exceeded. Key to success in this role is to establish strong workingrelationships with both the ward manager and flexible worker communities, prioritising proactive tasks to preempt process or service issues with the end goal of delighting our customers;our aim is to be a customer obsessed organisation.
About us
Here at NHS Professionals, we run England's largest NHS staff bank and are experts at putting people in places to care. Every year we help thousands of dedicated and highly skilled NHS workers enjoy better career opportunities, more flexible shifts, and a healthier work-life balance across our partnered Trusts.
Career Progression access to Learning & Development opportunities, so that you can take on new roles and challenges
Work-life Balance flexible shifts, committed shifts, wellbeing resources and build paid annual leave
Opportunity & Access over 50 partner NHS Trusts to give you the flexibility of choice to work how and where you want
Job responsibilities
Are you self-motivated and ready to be part of something exciting?
Are you a good communicator and strong at building key relationships with stakeholders?
If so, we have an opportunity that will offer you a rewarding career to work for a company where you can feel proud of your achievements daily and be valued part of a culture truly driven by care.
As well a chance to work for an employer accredited as a fantastic workplace by the Top Employers Institute, NHS Professionals (NHSP) would be a great choice for you!
We are currently recruiting foraTrust Services Partner
This is critical role for the local NHS Trust the Trust Services Partner provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. You will be on site providing support to ward manager and workers will deliver expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with. You will manage client relationships by visiting wards to check in on ward manager and flexible worker satisfaction and promote NHSP to potential new workers during visits.
Person Specification
Experience
* Be a strong communicator and good at building relationships
* Highly organised and Committed
* Have strong diary management skills
* Have a background of managing a demanding and fast paced working environment
* Managing Multiple Stakeholders
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Address
Royal Devon University Healthcare NHS Trust
Royal Devon University Healthcare NHS Trust
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