As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.
Coordinate and manage the Motor Direct Claimant (DC) area, leading all aspects of daily operations while guiding the team to achievements and ensuring outstanding customer service.
Focus is on ensuring esure deliver the best in class service for all third party customers we service directly and includes the initial capture of TP claimants where our customer is at fault for the accident.
Lead and motivate Direct Claimant team to deliver strong performance and meet OKRs.
Collaborate with leaders to implement strategy and improve third-party indemnity results.
Improve outbound speed to Third Parties to maximise claim capture rates.
Motivate leaders to meet capture targets on full and partial fault claims.
Optimise third-party capture and increase claims managed within the internal network.
Focus on fraud detection to protect the business and support genuine claimants.
Balance customer experience with claims cost using NPS scores and feedback.
Drive automation and efficiency for low-cost, high-performance claims handling.
Ensure regulatory compliance, risk control, and encourage others through industry standard methodologies.
Strong people leadership skills, ideally from a contact centre environment.
In-depth knowledge of end-to-end motor claims, especially third-party damage.
Excellent time management and delegation to achieve esure’s business objectives.
Detail-focused, agile, and organised in delivering business goals and adapting to change.
Strong regulatory knowledge to ensure full compliance within the claims function.
Competitive salary that reflects your skills, experience and potential.
~ Discretionary bonus scheme that recognises your hard work and contributions to esure’s success.
~25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday.
~ Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
~ Company funded private medical insurance for qualifying colleagues.
~ Fantastic discounts on our insurance products! We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources.
~ Our colleagues can use 2 volunteering days per year to support their local communities.
~ Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues.
~ We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.
~ See a full overview of our benefits here Reward and benefits | Esure Group PLC
We believe that diverse perspectives drive innovation, in turn enabling us to better serve our customers, community and build a stronger organisation. Our commitment to inclusion extends to every part of our business, from hiring practices to professional growth opportunities, ensuring equal access and support for all.