ONE LUXE ASSISTANT MANAGER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world‑class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximise the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high‑performance and service‑driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
KEY RESPONSIBILITIES
* Deliver a World Class Customer Experience: Provide and reinforce an exceptional luxury service experience. Guide the team to deliver exceptional customer service across all brands and touchpoints throughout the store.
* Embed Brand Excellence: Act as a L’Oréal Luxe brand ambassador, offering a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Confidently demonstrate products, immerse customers in the brand’s history, and offer tailored product knowledge, tips and techniques to meet customer needs, including services across our categories and beauty tech offerings.
* Foster Omni Experiences: Inform customers about upcoming in‑store events, promotions and brand activations, and represent L’Oréal Luxe brands enthusiastically across internal and external social media platforms, adhering to company guidelines.
DRIVING RETAIL PERFORMANCE
* Exceed Sales Targets: Support the Store Manager to execute retail plans to achieve and surpass store retail targets and KPIs, driving long‑term growth and profitability. Proactively identify risks and opportunities to maximise results and ensure sustainable success.
* Create Engaging Events: Contribute to developing and implementing a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands to achieve greater growth for your store portfolio.
* Drive Innovation and New Business: Generate creative ideas and suggest innovative strategies to drive new business growth, with a focus on leveraging product launches and brand anniversaries to maximise impact.
* Cultivate Client Loyalty: Build and support the team to grow and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.
PEOPLE MANAGEMENT AND DEVELOPMENT
* Talent Acquisition: Support the Store Manager in attracting and recruiting talent.
* Team Onboarding and Training: Support new team members’ onboarding, ensuring teamwork and collaboration.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognising achievements and identifying areas for improvement.
OPERATIONAL EXCELLENCE
* Maintain Counter Standards: Ensure all Brand VM guidelines are implemented and embody the luxury retail environment. Uphold the highest standards of hygiene and housekeeping, maintaining a clean, organised and inviting counter environment.
* Teamwork and Training: Actively participate in team efforts and complete all required training programmes to maintain up‑to‑date product knowledge and brand expertise.
* Administrative Responsibilities: Diligently complete daily and weekly administrative tasks, both online and offline, using designated platforms (Tamigo/One Retail).
* Stock & Operations: Support the store manager to ensure adequate stock levels are maintained and a good level of stock in trade of top performing SKUs, as well as tester and PLV management.
DELIVERABLES/OUTCOMES
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high‑performance team
* Development of team
KEY SKILLS
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
KEY STAKEHOLDERS
* Retail Area Manager
* Business Manager
* Education/Training
* Store/Department Manager
* BA Experience
BENEFITS AND REWARDS – BE REWARDED, BE VALUED, BE L’Oréal
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme that allows you to directly benefit from your success.
* Exclusive Product Perks: Enjoy access to an incredible selection of products from over 35 renowned L’Oréal brands at our exclusive staff shop.
* Generous Time Off: Recharge and refresh with 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Take advantage of discounted dental insurance and access additional support resources for mental health and financial well‑being.
* Referral Bonus Program: Share the L’Oréal Luxe experience and earn bonuses by referring talented individuals to join our team.
* Sustainability Initiatives: Be a part of something bigger. Create a company committed to sustainability and making a positive impact through our L’Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome differences – different backgrounds, experiences, personalities, and perspectives. The diversity we find empowers us to go beyond.
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