Job Benefits: Outside IR35
Senior Business Analyst (Salesforce) | 6-Month Contract | Hybrid working – Staines
We are seeking an experienced Senior Business Analyst to join a large-scale Salesforce transformation programme focused on optimising Lead-to-Order processes across Sales, Commercial, Contracting, Billing, and Finance functions.
This is a hands-on role requiring a strong BA who can independently lead workshops, challenge stakeholders, and translate complex business requirements into clear, structured deliverables for architecture and delivery teams.
Key Responsibilities
1. Lead requirements workshops across Salesforce CRM, CPQ, contract management, and billing workstreams
2. Gather, analyse, and document business and functional requirements
3. Produce As-Is and To-Be process maps and conduct gap analysis
4. Work closely with Solution Architects, delivery teams, and third-party vendors
5. Support Salesforce solution design by ensuring requirements are complete, clear, and aligned to business objectives
6. Manage requirements traceability and governance throughout the project lifecycle
7. Support testing, UAT, defect management, and go-live readiness activities
Essential Experience
8. Proven experience as a Senior Business Analyst on Salesforce transformation programmes
9. Strong understanding of Salesforce CRM and Lead-to-Order processes
10. Experience working with CPQ solutions
11. Excellent workshop facilitation and stakeholder management skills
12. Strong process mapping, requirements gathering, and gap analysis experience
13. Experience supporting complex system integrations
14. Ability to challenge stakeholders and drive clarity in ambiguous environments
15. Experience supporting UAT and business readiness activities
Desirable Experience
16. Salesforce CPQ implementation experience
17. Contract Lifecycle Management (CLM) experience
18. Billing, subscription, or finance systems experience
19. Relevant BA certifications (CBAP, PMI-PBA, Agile BA)
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