Graduate Technical Support Engineer (2026)
Join to apply for the Graduate Technical Support Engineer (2026) role at Cohesity.
Cohesity is the leader in AI‑powered data security. Over 13,600 enterprise customers rely on Cohesity to strengthen resilience and provide Gen AI insights into their data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company secures data on‑premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
Responsibilities
* Work with Cohesity customers to provide timely resolution to technical issues.
* Use available tools to investigate and troubleshoot technical issues.
* Record customer interactions, including investigation, troubleshooting, and resolution.
* Work closely with Cohesity engineering and account management teams.
* Demonstrate judgment in selecting methods and techniques for obtaining solutions.
* Provide the best experience possible for Cohesity customers.
* Manage workload to ensure all customer issues are resolved in a timely manner.
* Assist in the development of comprehensive and reusable self‑service solutions for future incidents.
* Develop knowledge base articles.
Qualifications
* Degree in Computer Science, Information Systems or related field; graduating in 2026.
* Strong troubleshooting and problem‑solving skills; ability to diagnose and resolve technical issues quickly.
* Operating systems knowledge – familiarity with Windows, macOS, and Linux.
* Networking basics – understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.
* Basic scripting and automation (optional but valuable) – knowledge of PowerShell, Bash, or Python.
* Ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
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Equal Employment Opportunity Employer: Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. If you are an individual with a disability and require a reasonable accommodation for the application process, you may contact us at 1‑855‑9COHESITY or talent@cohesity.com for assistance.
In‑Office Expectations: Cohesity employees who are within a reasonable commute (e.g., within a forty‑five (45) minute average travel time) work out of our core offices 2‑3 days a week of their choosing.
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