Job description Protech Site Services are currently recruiting for an IT Training Lead to join a dynamic organisation committed to driving digital transformation and improving user capability across systems and platforms. The successful candidate will be responsible for designing, developing, and delivering IT training programs to staff at all levels, ensuring effective adoption of new technologies and systems. This role requires a strong background in IT training, excellent communication skills, and the ability to translate complex technical information into clear, user-friendly guidance. If you have a passion for teaching and a solid understanding of modern IT systems, this is a great opportunity to make a meaningful impact within a forward-thinking company. Job summary/Purpose The Training Lead is an experienced role within IT, leading a team of Training Support and accountable for the creation of training materials and delivery of training programmes alongside technology deployment to support with service adoption. This position involves providing in-depth knowledge of business priorities, goals and how IT can embed successfully deployed services into the organisations. The role will also run communication campaigns and initiatives to oversee the effective delivery and adoption of new and existing services within the business. This role requires excellent interpersonal skills in order to develop and maintain strong working relationships with staff, managers and stakeholders at all levels across its suppliers. This role also requires the ability to analyse complex business problems in order to formulate and deliver appropriate training solutions whilst maintaining business satisfaction. Primary Responsibilities Learning & Development Management : Delivering management and advisory services to support the development of IT/Service knowledge, skills and competencies at all levels across. Activities may include — but are not limited to: Determining the learning and development programme and delivery mechanisms needed to grow staff skills in line with business needs Managing the development and provision of all training activities, taking account of the strategic aims Designing the skills and capabilities requirements of staff at all levels in order to adopt deployed technologies and services Identifying or approving appropriate knowledge transfer and training solutions, accreditations and qualifications Selecting, tailoring and adopting skills and competency frameworks Selecting and overseeing the operation of learning/training management systems Securing organisational resources to execute the training strategy Managing the training budget, allocating resources effectively, and ensuring that training initiatives are cost-effective and deliver a strong return on investment Identifying opportunities for strategic relationships with suppliers and business partners Managing the administering, documenting, tracking, reporting on learning and development activities Training Design and Development: Designing and developing resources to transfer knowledge, develop skills and change behaviours. Activities may include — but are not limited to: Specifying, designing, creating, packaging and maintaining training materials and resources Selecting, customising/localising, and presenting training material in a form suitable to the intended purpose and audience Commissioning and overseeing the development of training materials, allocating resources to training teams and defining training outcomes Leading training programmes, recommending and specifying interventions for design, development and deployment according to agreed learning outcomes Overseeing configuration and testing of training environments Identifying, selecting and securing third-party accreditation and training support (as required) Ensuring the creation of simulated data, replication of external systems, interfaces and assessment systems for simulated training environments. Working in collaboration with Adoption Analyst to develop & deliver reinforcement training programmes that makes change stick across. Training Delivery: Managing the delivery of training programmes, knowledge communication campaigns and initiatives to ensure training objectives are met. Activities may include — but are not limited to: Preparing, delivering or supervising the delivery of training activities for a variety of audiences Ensuring trainings are customised to incorporate relevant scenarios and cases Supervising and advising the team in training delivery techniques and options Evaluating and monitoring the performance of training/campaign delivery activities Ensuring feedback is collected and analysed, and training materials are adapted accordingly to meet the needs of end user Conducting post go-live reviews to identify lessons learned and further training requirements and ensuring that these are addressed Experience, Qualifications, Technical Requirements Educated to degree level or equivalent professional experience Demonstrated experience of training needs analysis in a large organisation focusing on IT Extensive experience of designing training curriculum and developing training material Strong interpersonal & influencing skills People management/supervisory experience Knowledge Management experience Proven experience of managing delivery of multiple IT service training programmes to end user community The ability to form a well-rounded understanding of technology, operations and business processes in a large organisation Strong project management skills Strong problem solving and analytical skills Excellent oral and written communication skills If you are interested in this role or know someone who will be a good fit please contact chelsey@protechltd.co.uk Job Type: Full-time Pay: £68,000.00 per year Schedule: Monday to Friday Work Location: In person