Our client is a leading company in providing security solutions for various industry sectors throughout the UK. We have been asked to support the recruitment of a CCTV Operator for a retail site, Queensgate Shopping Centre, Peterborough.
The Role:
Working as part of the Operations team you will be monitoring CCTV Systems and providing CCTV support for the Centre staff and retailers as well as acting as a call handler.
Responsible for:
* Support & assist all the appropriate team members & management
* Emergencies and evacuations are managed effectively, acting as a point of contact for tenants and emergency services
* Ensure that the DFR report is kept up to date, ensure that all incidents are recorded in the incident log and accidents are recorded
* Ensure all identified hazards, risks and or maintenance issues are immediately escalated to line management
* Contractors arriving on site adhere fully to all requirements in line with H&S
* Liaise with local police, residents, authorities and neighbouring businesses to ensure the most effective security measures are adopted
* Provide an excellent level of customer service
* Investigate and resolve customer complaints
Skills, knowledge and experience:
* Must hold valid CCTV Public Space Surveillance Licence
* Must hold a valid SIA Door Supervisors Licence
* Must be computer literate
* Previous experience of dealing with authorities, such as reporting
* Able to work in a fast paced environment
* Able to work shift pattern of 4 days on, 4 days rest, 4 nights on etc..
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