An exciting opportunity has arisen for a Pharmaceutical Assessment Program Administrator to join a national regulatory body responsible for safeguarding patient and public confidence in the pharmacy profession.
The post holder will work autonomously, managing a varied administrative workload including application processing, data management, customer enquiries, and reporting, while providing a consistently high standard of customer service in a regulated environment.
Key Responsibilities:
* Accurately process applications relating to the Pharmaceutical Assessment, including reasonable adjustments, appeals, nullification requests, and misconduct cases
* Complete a wide range of administrative tasks to a high standard, including updating CRM systems, managing trainee records, and coordinating communications
* Respond professionally to trainee and stakeholder queries by telephone and email, including complex or sensitive enquiries
* Maintain and develop trainee data sets, ensuring records are accurate, complete, and up to date
* Produce reports and management information using CRM tools, Advanced Find functions and Excel, supporting operational and regulatory reporting
* Liaise directly with internal and external stakeholders to investigate and resolve enquiries, escalating issues where appropriate
* Support the upkeep of Standard Operating Procedures, FAQs, guidance documents, and trainee communications
* Contribute to planning and delivery cycles for each assessment, identifying issues, capturing lessons learned and suggesting process improvements
* Work collaboratively with internal teams, including Customer Services, to ensure smooth service delivery
* Maintain clear audit trails and comply with information security, data protection, risk management, and business continuity requirements
* Uphold organisational values through professional conduct, integrity, and a commitment to service excellence
* Undertake additional administrative duties as required to support the wider team
Ideal Candidate Profile:
* Proven experience in high volume administrative or application processing roles, working to strict deadlines with excellent attention to detail
* Strong customer service experience, with the ability to communicate clearly and professionally both verbally and in writing
* Excellent written communication skills, including drafting clear, tailored responses to complex enquiries
* Confident managing data and quality assuring own work
* Strong Microsoft Office skills, particularly Excel
* Highly organised, target driven and comfortable managing competing priorities
Location: Central London
Working Pattern: Hybrid
Hours: 35 hours per week
Contract: 12‑month Fixed Term Contract (maternity cover)
Salary: £26,476 – £28,905 per annum, depending on skills and experience, plus benefits