Due to a valued member of our team retiring, 30 Kingsway Surgery requires 1 experienced GP Receptionist/Administrator to work on a part‑time basis to join our small, friendly, and busy surgery, who can work under pressure and with initiative. Excellent I.T. skills are required. Our clinical system is EMIS web.
There will be some lone working and you may be responsible for opening/closing the building.
Hours: 20 hours per week over 5 days. You will be required to cover for sickness and holidays. Hours may change sometimes suddenly due to sickness.
Job responsibilities
* Greet patients and visitors in a courteous and professional manner.
* Cover all reception positions as necessary, with electronic processing of all workflow increasingly important.
* Manage patient appointments using the surgery's booking system.
* Answer telephone calls promptly and handle enquiries efficiently, directing patients based on their needs.
* Register new patients, input computer data and update patient records.
* Process incoming and outgoing correspondence and messages.
* Handle patient queries regarding prescriptions, referrals, and test results, directing them to appropriate clinical staff when necessary.
* Maintain confidentiality and comply with data protection regulations at all times.
* Support the clinical team by coordinating patient flow and managing waiting areas.
* Handle administrative tasks such as filing, scanning, read coding and managing incoming post.
* Assist with billing and payment processing where applicable.
This list is not exhaustive and may include other duties as assigned.
Qualifications and Experience
* Previous experience in a medical setting would be desirable but not essential; training will be given.
* Basic knowledge of medical terminology is an advantage.
* Basic IT skills and experience with appointment booking systems.
* Strong organisational and multitasking abilities.
* Excellent communication and interpersonal skills.
* Friendly and approachable demeanor.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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