Overview
Join to apply for the Customer Service Advisor role at Kier Group. Based in Huntingdon within the Natural Resources, Nuclear & Networks team. Location: Fully office based in Huntingdon, Cambridgeshire. Hours: 37 hours per week with some flexibility on hours available if desired. Note: We are unable to offer certificates of sponsorship to any candidates in this role.
Responsibilities
* Act as a key interface with customers by planning and making appointments and gaining in-depth insight into their concerns and issues, whilst feeding this back to the business.
* Liaise with customers, deal with questions and queries, and redirect them to the correct teams.
* Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance.
* Assist with the scheduling and planning of works.
Qualifications
* Experience within a customer service environment, particularly over the phone within an office/depot.
* Excellent IT and communication skills.
About Kier
We are looking for potential and welcome transferable skills. If you do not meet every criterion, please apply and we can discuss suitability. For more information about our water business and current opportunities, you can view our project portfolios and careers information.
Rewards and Diversity
As a Disability Confident employer, Kier will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview. We are committed to diversity and inclusion and have an action plan you can learn more about on our site.
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