Overview
As a Front of House Team Leader you will be responsible for delivering and ensuring professional customer service whilst maintaining operational standards, and you will be responsible for the smooth running of our Fitness & Wellbeing centre.
Responsibilities
* Management and leadership of the Reception team
* On-going reviewing of the Reception team development including PDR's and task assignment
* Delivery of Nuffield Health Service standards to members, guests and prospective members at all times
* Deal with member complaints and queries in a prompt manner to ensure a positive resolution
* Ensure smooth running of all membership administration processes
* Ensure the brand standards of Nuffield Health are maintained at all times
Qualifications
* A proven operational background within the leisure or hospitality industry, or another equally operationally challenging, sector
* Be enthusiastic, have excellent communication skills, collaborative spirit as well as a 'can do' attitude.
* Have the ability to get to grips with our business quickly
* Have a keen eye for detail
* Computer literate
Benefits
We want you to love coming to work, feeling healthy, happy and valued. Thats why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you
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