Overview
As a Team Member, your main focus will be front of house, dealing directly with people. You\'ll welcome and look after everyone who comes to the caf. With your love of working with people, your \'can-do\' attitude and your desire to provide an outstanding service, you\'ll be making sure everyone has an enjoyable time. This is a lively business that\'s constantly on the go, so teamwork and adaptability are crucial. You\'ll be keen to understand what people want, to help them and to make recommendations. You\'ll always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you\'ll make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food. You\'ll receive an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Responsibilities
* Provide excellent front-of-house service and welcome customers in the caf.
* Assist with food and drink preparation and presentation to high standards.
* Support the kitchen team with food preparation when required.
* Maintain accurate and appealing displays and signs.
* Work as part of a team and adapt to varying business needs.
Qualifications and qualities
* No experience needed, but we\'d love to hear from you if you are:
* a people person who cares about delivering great service and enjoys working in a team or on your own initiative
* enthusiastic and willing to learn
About the employer
The National Trust is renowned for its food and hospitality. We operate cafes, tearooms and restaurants across England, Wales and Northern Ireland, and we would love you to join us.
Role details
Role: Food and Beverage Team Member
Hours: This is a zero-hour contract, with no guaranteed hours. Flexibility is needed as schedules may change based on business needs. We aim to provide as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts. Sizergh is open 7 days a week, so shifts could be any day Monday–Sunday. Shift times vary but are generally 8:00–17:30, with some evening work possible in winter.
Salary: 12.25 per hour
Duration: Fixed Term Contract until 30 June 2026
Interview: Online assessment (instead of a traditional CV/application form)
What it\'s like to work here
Benefits: We offer a benefits package including pension, staff discounts, and other wellbeing and lifestyle perks. Please read our package below to see what is available.
Benefits
* Substantial pension scheme of up to 10% basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme
* Perks at work discounts such as gym memberships, shopping discounts, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working wherever possible
* Employee assistance programme
* Free parking at most Trust places
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