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We’re working with a leading engineering consultancy that is looking to hire a 2nd Line IT Support Analyst for its Birmingham office. This is a contract opportunity, ideal for someone with strong hands-on IT support experience in a corporate environment.
2nd Line IT Support Analyst – Contract
Location: Birmingham (on-site, 5 days per week)
Start Date: ASAP
End Date: December 2025
Occasional travel to other offices required – valid driving licence essential
The Role
The Desk Side and Technology Support Analyst will be responsible for resolving all 2nd line incidents and service requests within their region. The ideal candidate will have solid technical knowledge, excellent customer service skills, and the flexibility to travel to other company offices when required.
Responsibilities
Troubleshooting desktop computing issues logged via the Global Service Desk
Managing and prioritising 2nd line incidents/requests per SLAs
Deploying IT hardware; tracking and recording assets in line with IT Services standards
Acting as an escalation point for unresolved support issues
Maintaining conference room IT facilities
Providing occasional support to wider IT team members
Travelling to other offices when required
Requirements
Experience working in a similar 2nd Line IT Support role
Experience in a corporate IT environment
Understanding of IT Service Management (ITSM) principles and processes
Experience working to and exceeding SLAs
Strong technical understanding of IS services and infrastructure
Working knowledge of databases and Excel structures/tables/configurations
Valid UK driving licence (travel required)
Excellent troubleshooting and communication skills
Microsoft Certification
Working knowledge of ServiceNow
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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