1st Line IT Service Desk Analyst/Helpdesk
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1st Line IT Service Desk Analyst/Helpdesk
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About
IT Service Desk Analyst
Fixed Term Contract until 31st December 2025
£25,000 Per Annum Pro Rata, Plus Jumar Benefits
Location: Warwickshire - hybrid working (1 day a week onsite, rest remote)
Jumar is expanding their Managed Services capability; and we're recruiting for a customer-focused Service Desk Analyst based in the Midlands.
This is a superb opening to join Jumar on a fixed-term basis, due to increased customer demand in the financial services sector. The role will be working at our client's impressive HQ site in Warwickshire 1 day per week.
As a 1st Line Support Analyst, you will join the IT Service Desk, providing customer support for desktop and business applications across the group.
This includes logging, managing, and owning incidents and requests, communicating with customers, proactive incident monitoring, contributing to the Knowledge Base, and liaising with suppliers and service groups to meet service levels.
Skills/Experience
* Experience in a busy telephone-based customer service environment
* Commercial experience in a 1st line service desk/helpdesk/technical support role
* Professional and polite telephone manner
* Proven customer service experience in a busy environment
* Experience with MS Office & Lotus Notes
* Analytical and problem-solving skills
* Knowledge of IT at a professional level
* Some Cloud deployment/data center experience is desirable but not essential
Jumar offers a relaxed environment with hybrid working and a focus on work-life balance. Recognized as a Great Place to Work and for Well-being, we pride ourselves on a positive culture.
If you meet the above criteria, please submit your application ASAP to Jackie Dean at Jumar. This is an urgent requirement with interviews ongoing.
Jumar values diversity and inclusion and is committed to social responsibility, fostering an equitable and inclusive workforce.
Location: Stratford-upon-Avon, England
Work experience: Desktop Support
Languages: English
Seniority level
* Entry level
Employment type
* Contract
Job function
* Information Technology
Industries
* Technology, Information and Internet
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