Join Our Client's Team as a Full-Time Temporary Operational Support Officer in Barrow
Are you organised, customer-focused, and eager to support the justice system? Our client, a reputable organisation within the HMCTS, is hiring for a dedicated Administration Officer to join their team in Barrow. This is a full-time, temporary role until 31st March 2027, offering a competitive hourly rate with progression after 12 weeks.
What you'll be doing:
* Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
* Providing excellent support to users and stakeholders via face‑to‑face, telephone, and written communication, including those with complex needs.
* Using HMCTS service scripts and knowledge articles to guide users to appropriate services and information.
* Supporting complaint procedures, assisting users through the process, and updating relevant systems.
* Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
* Processing work according to standard procedures to meet performance and service standards.
* Managing case files with accurate data entry and secure information handling.
* Handling jury service tasks, including scheduling, deferrals, and expense processing.
* Assisting with listing and scheduling to ensure judicial efficiency.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement procedures, including financial assessments and report generation.
* Contributing to health and safety operations, including facility checks and safety governance.
What you'll bring:
* Strong organisational and administrative skills.
* Excellent communication skills, with the ability to support diverse users.
* Ability to follow procedures accurately and handle sensitive information securely.
* Proactive approach to risk identification and problem‑solving.
* Experience in customer service or administrative roles is desirable.
* Knowledge of court or legal processes is a plus.
Additional details:
* Location: Barrow-in‑Furness
* Working hours: 37 hours per week, Monday to Friday
* Pay rate: £12.86 per hour, increasing to £13.25 after 12 weeks
* Contract: Until 31/03/2027
If you’re ready to make a difference in a vital public service role, apply now to join a supportive team committed to delivering justice efficiently and effectively. Alison Ingram is the nominated contact for this opportunity.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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