The Opportunity
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.
We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.
The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person.
Work with us because you:
Want to be part of a bank built for the dynamics of the modern world
Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
Enjoy finding new and better ways to solve complexity and make things happen
Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
Care about society and the environment and want to be part of a business that cares too
Want to continue to grow professionally and be the best version of yourself
The Role & Responsibilities
Shawbrook is a specialist financial services provider combining the innovation and agility of a fintech with the expertise and stability of a bank. We're driven by a clear purpose: solving complex problems to unlock opportunity for our growing customer base of over 300,000 UK consumers and businesses.
Our success is powered by our people. Their deep sector knowledge, collaborative mindset, and commitment to excellence truly differentiate us.
We're looking for a Service Desk Engineer to join our friendly, high-performing frontline IT team.
As the first point of contact for IT support across the business, you'll play a vital role in keeping Shawbrook running smoothly. From password resets and Active Directory access to onboarding new starters and resolving day-to-day technical issues, you'll deliver fast, effective solutions with professionalism and care.
This is an excellent opportunity for someone early in their IT career who is eager to learn, grow, and gain exposure to Infrastructure, Deskside Support, and Information Security.
What you'll be doing
Deliver responsive, high-quality 1st-line support to colleagues across the business
Manage and resolve tickets in line with agreed SLAs
Administer and support Active Directory processes
Ensure compliance with user access controls and offboarding procedures
Escalate incidents appropriately and follow defined processes accurately
Contribute to continuous improvement within the Service Desk
The Person
What you'll bring:
Practical experience with Active Directory
Strong communication and customer service skills
High attention to detail and process accuracy
Ability to remain calm and confident under pressure
Experience in a regulated environment (preferred but not essential)
You'll work closely with experienced engineers and a supportive manager who values collaboration and development. If you're looking to build your IT career in a growing, purpose-driven organisation, we'd love to hear from you.
ITIL Foundation (v4) (desirable - able demonstrating understanding of service management best practice and SLA-driven support environments)
Reward
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
Free access to Headspace, a mindfulness & meditation digital health app
Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing and health
Cycle to work scheme
Discounts on gym membership
Contributory pension scheme & death in service
Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time.
Minimum of 25 days holiday per year
Option to buy or sell holiday days through our flexi-holiday scheme
Discounts on gym membership nationwide
Access to discounts on a range of high street and online brands
Community support and charitable giving
Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals.
Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done