Role: Digital Service Asset and Configuration Management Job Description Type: Contract Location: Chelmsford, UK The Role As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB). Key Responsibilities: Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations. Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals. Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly. Compliance & Security: Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards. Project & AV Support: Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects. Collaborative Support: Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests. What We Are Looking For Technical Expertise: Proven experienc...