Job overview This role helps people access safe, timely urgent care by supporting services during evenings and weekends, when help matters most. You’ll be part of a welcoming Urgent Treatment Centre team, working alongside clinical and non‑clinical colleagues to support patient flow and experience. The role is split across two services and follows a fixed rota, giving you clarity and consistency in your working pattern. Your work will help ensure patients feel supported, informed and cared for during extended opening hours. Advert What you’ll do: Support day‑to‑day activity within an urgent care setting Help create a calm, safe and welcoming environment for patients Work closely with colleagues to support smooth patient journeys Follow agreed processes to maintain quality, safety and confidentiality Work a fixed four‑week rota including evenings and weekends Your working pattern follows a set rota: Week 1: Saturday and Sunday, 07:00–18:00 Week 2: Friday, 18:00–23:00 and Saturday, 11:00–23:00 Week 3: Friday, 07:00–18:00 Week 4: Thursday, 07:00–18:00 What we’re looking for: A caring, reliable approach with a focus on patient experience Ability to work well as part of a team Confidence following set procedures and routines Willingness to work evenings and weekends as part of a rota We welcome transferable skills and provide training and support Working for our organisation At CHCP, we’re passionate about people and we know that you are too, that’s why we’re here isn’t it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine. Work with us and you’ll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice. Compassion is at the heart of our business; we’re a team of nearly 2,500 colleagues who work together to deliver first-class healthcare to thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that’s why we have vacancies to suit everybody. No matter your role at CHCP, we’ll support you to thrive. As the 13 th largest social enterprise in the UK, we’re pioneering the move towards independent service delivery. Join us on our journey and help us make history. Detailed job description and main responsibilities Please see the job description and person specification attached to this job advert for full details on the role. City Health Care Partnership CIC (CHCP CIC) is an independent, co-owned Community Interest Company providing high quality local health and care services at several sites across Hull, the East Riding of Yorkshire, Knowsley and St Helens. Commissioned by the NHS and local authorities, we are a socially responsible business. Our profits are re-invested into our services, our staff, and the communities we work in. We employ nearly 2,500 people and have over 1.7 million patient contacts each year across more than 50 different services. Our vision is to lead and inspire through excellence, compassion, and expertise in all that we do, and we are looking for exceptional people to work with us to provide the highest possible care to the people who use our services. For more information on CHCP and what we have to offer, please visit our website. Should we receive a high volume of applications the advert may be closed earlier than stated. Should you have started the application at this point and require additional time to complete it, please contact us for support. We acknowledge some candidates may use AI to support their application, however it is essential that your application accurately reflects your skills, knowledge, and experience and this will be validated via the interview and clearance process. Please let us know if you require any extra support. If you would like this document in a different format, for example in easy read, large font or braille or if you have a disability, long term health condition by which you need to discuss adjustments please contact the Human Resources Team on 01482 236923 where we can support you through this.