Customer Success Manager (Advocacy & Growth)
This role is UK-based (hybrid, London min: 3 times a week), with occasional travel to the US.
£50,000 - 60,000 base salary (salary assessment will be primarily based on experience)
About the Company
Our mission is to transform the Multifamily real estate industry by empowering organisations with advanced AI solutions to drive optimisation and efficiency. Through every conversation our users have, we learn, extracting and generating vast quantities of data. This conversational data is invaluable to our clients, helping them gain insight into their customer experience, operational processes and more. Our goal is to help them use this data to make better decisions. From staffing to process improvement.
About the Role
Travtus is seeking a dynamic Customer Success professional to drive product adoption, customer advocacy, and account growth across our customer base. You’ll ensure that our clients fully leverage the Travtus Multifamily product suite to meet and exceed their goals — from initial onboarding and enablement, through to sharing customer success stories and identifying opportunities for deeper partnerships.
Responsibilities
* Customer Onboarding: Deliver engaging and thorough onboarding experiences, ensuring customers are fully equipped to succeed from day one.
* Product Adoption: Develop and execute strategies to drive deep adoption of the Travtus Multifamily suite, ensuring customers realize full product value.
* Training & Enablement: Create and lead training programs, workshops, and webinars tailored to user needs, focusing on advanced features and long-term success.
* Customer Advocacy: Identify and cultivate customer advocates. Develop customer advocacy plans including case studies, success stories, and reference programs.
* Proactive Success Engagement: Proactively engage with customers to document and share success outcomes, tying usage and performance data back to business impact.
* Account Growth: Partner with Sales and Account Management to identify and nurture expansion opportunities within existing accounts.
Must-have requirements
* Experience in a Customer Success role within a SaaS environment
* Experience creating customer advocacy programs or managing customer references/testimonials
* Proven track record of identifying upsell/expansion opportunities in partnership with commercial teams
* Strong data fluency with the ability to use product usage data to craft success narratives and inform engagement strategies
* Comfortable working cross-functionally with product, sales, and marketing teams
Nice-to-have requirements
* Multifamily industry experience is not essential, but experience from a variety of industries is a bonus
* Experience with US-based customers
* Startup or fast-paced tech environment experience
Benefits
* £50,000 - 60,000 base salary (salary assessment will be primarily based on experience)
* Deliveroo weekly allowance
* AXA healthcare
* Unlimited holiday
* Occassional international travel to the US
About the Team
Working in a truly collaborative style, where everyone is heard and brings something valuable to the conversation allows us to push the boundaries in this new area of technology. We are fundamentally challenging the way one of the largest industries in the world operates, and our commercial success pays testament to the skill, commitment and passion that our team displays every day.
Apply now and help us shape the future of AI technology.
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