Job Description Due to continued growth an exciting opportunity is now available for a Customer Service Administrator to join our team in Rugby on a full time permanent basis. Working hours: Any 5 in 7 days, 9am-5pm. Salary: £27,040 per annum. As a Customer Service Administrator you will provide our customers and clients with excellent service and contacting customers regarding orders where required. The role will handle the customer returns on a daily basis and also provide assistance with admin tasks to support teams across the business when required. Key Duties of a Customer Service Administrator: Point of call for all customer queries. Responding to customer service emails. Contacting customers regarding order queries. Communicating delivery times and options. Updating clients on previous orders. Customer returns – dealing with returns daily and handling as required. Ensure customer / client reports are completed/formatted correctly and communicated in accordance with agreed timeframes. Ensure customer / client non-conformance is properly recorded and fed-back to the client and corrective action taken. Ensure the completion and circulation of reports to relevant stakeholders. Other administration tasks as determined by the Customer Contract Manager.