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Please note, to apply for this role, you MUST have:
* DRIVING LICENCE & ACCESS TO YOUR OWN CAR
* EXPERIENCE AS A CARE COORDINATOR OR SENIOR ROLE
* NVQ LEVEL 2 OR 3 IN HEALTH & SOCIAL CARE
* Mon - Fri 9am-5pm
About Us: Quality Healthcare Solutions is an established, award-winning Home Care provider, registered with the CQC as a ‘Good’ operator. Specialising in supporting individuals to remain in their own home and promote their independence. We pride ourselves on ensuring each client is provided with care visits to meet their needs and requirements. Due to the growth of our operations, we now require additional office support. A position is available to join our successful team as a Care Coordinator.
Our Benefits for Care Coordinator:
* Friendly team at the local office based in Hornchurch
* Support from the Care Manager, Branch Director, and Regional Director
* Company Pension
* Good pay rates
* Monthly pay
* Ongoing training and development opportunities
* Digital solutions supporting rota
Duties:
* To report to the Care Manager for the day-to-day service provisions and produce weekly care worker rotas.
* Update our internal system - Pass System with any changes for client visits, such as a change in carer attending or the times attended, as well as producing weekly invoices.
* To familiarise with CQC\'s new Single Assessment Framework and the Health and Social Care (Regulated Activities) Regulations 2014 and legislation governing the provision of domiciliary care.
* To be aware of the Quality Assurance Policy of the Company, in the provision of a quality service to the Service Users.
* Ability to carry out care plan assessments, spot checks, supervisions, and reviews.
* To represent the Company in a professional manner at all times, on the telephone, face to face, or in written communication.
* Professionally and promptly answer telephone calls, ensuring people are spoken to in a polite and respectful manner.
* Ability to prepare/update care plans, input changes, and also start new packages when capacity permits.
* Flexibility to provide support in the field as a carer, in case of an emergency, to cover visits when the need arises.
* To maintain confidentiality at all times and carry out the Company’s Confidentiality Policy.
* To carry out the monitoring of the service in the field to ensure that it meets the quality.
* Assist with on-call on a rota basis, along with other office staff members.
* Completion of all necessary paperwork on client Audits, and daily log checks.
* To ensure that Holidays and Sickness are adequately planned/dealt with in relation to care staff so as to minimise disruption to the rota and care service delivery.
What we look for:
* At least 12 months of experience in a care coordinator role or equivalent senior carer role
* Good literacy and numeracy skills
* Good communication skills towards the office team, clients, and carers.
* Computer literate using ‘Word’ Documents and ‘Excel’
* Understanding of legislation concerned with care provision
* Minimum of NVQ/QCF level 3 in Health and Social Care (preferred)
* The candidate must be able to drive and use their own car (preferred)
* Good time management, ability to multitask, well organised, and meet deadlines.
* Build strong relationships with the care staff team and clients
If you have previous Care Coordinator experience and are looking for a new challenge working for a company that places a great emphasis on providing quality care with a customer-focused approach, then we want to hear from you.
*Please note only successful candidates will be contacted & No International Visa License is held at this office*
* Company events
* Company pension
* Free parking
* On-site parking
* Sick pay
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
* Industries: Home Health Care Services
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