Overview
A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.
We are looking for someone to join our team as a Support Secretary. This role is part time at 15 hours per week. Interviews will take place on 15th September 2025.
Responsibilities
* Act as a point of contact for all communications between the Consultant, patients, relatives, all Hospital staff, General Practitioners and their staff and outside agencies, maintaining a close working relationship between Consultants and patients as appropriate.
* Assist in the management of the office administration of the Consultant and designated clinical team.
* Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible.
* Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
* Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases.
* Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required.
* Adding patients to waiting lists as requested taking into account the urgency of the case and the patient’s preference.
* Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required.
* Respond to omissions/problems in the scheduling of follow up appointments, analysing the situation (e.g. patient’s history, hospital procedure and available slots), and overbooking clinics as necessary requesting advice from colleagues as if required.
Requirements
* Excellent communication skills and be well organised to provide an effective administrative secretarial service.
* Ability to work part-time (15 hours per week).
* Demonstrates NNUH’s PRIDE values (People focused, Respect, Integrity, Dedication and Excellence) and supports an inclusive culture.
Benefits
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room at NNUH Colney Lane site
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH Colney Lane site
* Free 24-hours confidential counselling support
* On-site Nursery at NNUH Colney Lane
* On-site cafes offering staff discounts at NNUH Colney Lane
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Notes
Please see the attached job description for full details.
Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
This advert closes on Friday 5 Sep 2025
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