Role 1: ServiceNow TNI Developer
Domain: Telecommunications / Media / Technology (TMT)
Experience: 6+ Years
Role Overview
We are seeking an experienced ServiceNow professional with strong implementation experience in Telecommunications, Media & Technology (TMT) solutions. The candidate should have hands-on expertise in ServiceNow TNI modules, integrations, CMDB alignment, and telecom service lifecycle management.
Key Responsibilities
* Implement and configure ServiceNow TMT industry solutions.
* Design & Configure telecom-specific device & Service models.
* Configure and customize:
* Form Layouts
* Playbooks.
* Client Scripts, Business Rules, UI Policies.
* Table Structure.
* CMDB framework
* Implement telecom service assurance and operational workflows.
* Develop automation using Flow Designer and Integration Hub.
* Implement Service Graph Connectors for telecom ecosystem integration.
* Develop and maintain REST integrations with OSS systems.
* Data loading using Import Sets and Transform Maps.
Required Technical Skills
* Scoped Applications
* Business Rules, Script Includes, Client Scripts
* UI Policies & UI Actions
* Flow Designer & Integration Hub
* REST/SOAP APIs,
* Decision Tables.
* Record Producers, Change Models.
* Update Sets & Application Deployment
* CMDB Data Model & CI Relationships.
TNI / TMT Specific Skills - Experience working with:
* ServiceNow Telecommunications Service Management
* Service Assurance workflows
* OSS Integrations
* Resource & Service Hierarchy modelling in CMDB.
* Service Graph Connector implementation for telecom inventory systems
* Operational Process alignment (Fulfilment, Assurance)
Domain Knowledge
* Understanding of telecom operations (Fulfilment, Assurance, Operations)
* Knowledge of network inventory systems.
* Experience integrating ServiceNow with OSS platforms
Certifications (Preferred)
* CSA (Certified System Administrator)
* TNI / Telecommunications Service Management certification
Role 2: ServiceNow TNI Technical Architect
Position Overview:
We are seeking a highly skilled and experienced ServiceNow Technical Architect with expertise in the telecom industry. The ideal candidate should have in-depth knowledge of ServiceNow modules, particularly in the areas of TNI (Telecommunications Network Inventory) and CSM (Customer Service Management). As a Technical Architect, you will play a crucial role in designing and implementing ServiceNow solutions for our telecom clients, ensuring efficient and effective telecom service delivery and customer satisfaction.
Responsibilities:
* Architect and design ServiceNow solutions tailored specifically for the telecom industry, leveraging TNI (Telecommunications Network Inventory) and CSM.
* Collaborate with cross-functional teams, including business stakeholders, developers, and project managers, to gather requirements and translate them into ServiceNow solutions.
* Provide technical leadership and guidance throughout the entire project lifecycle, from solution design to implementation and deployment.
* Conduct a thorough analysis of existing telecom processes and workflows, identifying areas for improvement and automation using ServiceNow.
* Develop and configure ServiceNow modules, custom applications, and integrations to meet telecom industry requirements.
* Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings.
* Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices.
* Collaborate with the ServiceNow development team to resolve technical issues, troubleshoot system defects, and ensure smooth system operation.
* Stay up-to-date with the latest ServiceNow features, modules, and industry trends, proactively recommending enhancements and improvements to existing systems.
* Provide technical expertise and guidance to the telecom support team, assisting with troubleshooting and problem resolution.
Requirements:
* 10+ Years of Proven experience as a Technical Architect in the telecom industry, with a strong focus on the ServiceNow platform.
* Extensive knowledge and hands-on experience with ServiceNow modules, particularly TNI (Telecommunications Network Inventory) and CSM.
* Solid understanding of telecom industry processes, workflows, and best practices.
* Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS).
* Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
* Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
* ServiceNow certifications, such as Certified Implementation Specialist (CIS) in IT Service Management (ITSM) or Customer Service Management (CSM), are highly desirable.
* Experience with other ServiceNow modules, such as IT Service Management (ITSM) and IT Operations Management (ITOM), is a plus.
* Ability to work in a fast-paced and dynamic environment, managing multiple projects simultaneously while meeting deadlines.