Overview
X-Club is the premium brand for Pilates & Wellness studios across London. The X-Club method incorporates the core Joseph Pilates’ Reformer-based Contrology, with group classes and combination of state-of-the-art equipment. X-Club delivers highly effective, life-changing training with unique membership options incorporating Movement, Mind, Nutrition & Therapies.
X-Club are looking for a Physiotherapist & Pilates Instructor to build a new client base in a new flagship site, and develop Physiotherapy as a key driver in the X-Club Brand.
Personal Attributes:
·Share our core values (Intuition | Devotion | Excellence)
·Exceptional customer service skills
·The ability work effectively in a team
·Accountable for the performance of Physiotherapy
·The ability to influence
·The ability to refine and develop a customer journey
·Business development
·Excellent communication skills
·Excellent marketing skills (content writing / research and development / social media)
·Excellent Physiotherapy Industry Knowledge
·Computer literate
·Operational & management skills
·A Passion for Pilates, movement, development & hands on therapies
·HCPC registered
·Supporting the development and execution of X-Club Academy
·The ability to lead a team
The Role
As a Physiotherapist & Pilates Instructor for X-Club, you’ll be responsible for delivering an outstanding experience in our studios for clients by using your clinical and Pilates skills and leading the Physiotherapy Team. We aim to make X-Club the stand-out part of the day and the most impactful to wellbeing. You’ll have extensive knowledge on all of the X-Club products and will be able to guide clients on fulfilling the 4 key elements of their wellbeing, whilst leading by example. You’ll manage the operations of the Physiotherapy in studios, with a responsibility for growth.
Job Description
Accountable for the overall Physiotherapy Performance:
·Working closely with the clients and team to develop tailored treatment plans including exercise and physical activity advice, and reviewing these at regular intervals.
·Create an exceptional customer journey and work to the goal of making X-Club Physiotherapy world class.
·Work with wider team to develop clinical policies and procedures and review treatment efficacy at regular intervals
·Teaching Pilates, group & 1:1 and delivering member’s masterclasses (& emergency cover)
·Develop the insurance referral system
·Accountable for the Targets and KPIs of Physiotherapy
·The ability to support the Studio Coordination team wherever required
·Networking
·Liaising with local GP practises, social workers, mental health services and community healthcare clinics in the London area.
·Support in the development of Wellness Days and Retreats
·Involvement in local marketing and community partnerships
·Marketing contributions (initiatives for Print / Web / Social Media / Blogs / Linked in etc.)
·Software account management
·Work with Marketing campaigns and email automation – specific to Physio clients.
·On demand recording contributions
·Physio orders & the development of equipment related to Physiotherapy
·Receiving and analysing client feedback
·Keeping up to date on the latest Physiotherapy techniques & technology
·Working with all the other Wellness professionals to provide holistic care for clients
·Reporting
·Supervising and supporting other team members including physiotherapy assistants, instructors, trainers and studio coordinators through masterclasses, training programmes.
·Managing department KPIs
·Managing Aspects of Health & Safety