Summary
**Important notice**
This vacancy is open to all National Trust employees. However, in line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
Working from Visitor Reception based in the car park, you are the first and last person visitors will see at Benthall. You will be greeting all visitors, welcoming them to the site, checking National Trust membership cards, taking admission with cash and card payments, sharing what is on offer at Benthall, orientate and highlight our walks and answer general queries. As a representative of the National Trust, you will also promote membership and donations to help with the fundraising efforts for our property. You will be working 502.5 hours during your contract. Weekend and bank holiday work is part of this role. You will be working with a second Welcome and Service Team member. During local school holidays, you will be alternating between 2 days a week and 3 days a week. During term time, your working pattern will operate on a rota basis, alternating weekly as follows:
1. Week A: 3 days per week
2. Week B: No scheduled working days
This alternating pattern will continue for the duration of the term. Extra hours will be available to cover holidays.
What it's like to work here
The seat of the Benthall family for over 1000 years, Benthall is home to a 16th century house and gardens set in the heart of Shropshire. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service. We are a small team at Benthall, so you may be asked to chip in at times in areas outside of your normal routine.
What you'll be doing
With high presentation standards and an eye for detail, you will be keeping the visitor facilities clean and presentable. You will help with our fundraising efforts through the sale of donated goods at visitor reception and directing visitors to the second-hand bookshop. There will also be an opportunity to assist with an expanding programme of events at the property including Easter Adventures, performances and craft fairs.
Who we're looking for
We'd love to hear from you if you're:
3. customer focused with an understanding of the importance of great service
4. a team player, but also can work on your own initiative
5. well organised and adaptable
6. willing to learn new skills
7. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places