Training and Improvement Officer
* Lyndhurst, New Forest | Hybrid (50% office-based)
* £35,646 to £39,469 per annum
We are looking for a proactive Training and Improvement Officer to support and enhance the performance of our Housing Services team. This is a great opportunity for someone who enjoys working with people, systems, and data to drive improvement and support service excellence.
About the Role
In this varied role, you will take the lead on coordinating and delivering training for housing staff, promoting best practice in system use and data handling. You’ll also work with teams to support performance monitoring and service improvement initiatives, using tools such as Microsoft Excel and Power BI to provide insightful reporting.
You’ll be key to embedding a performance-focused culture and ensuring staff are confident and capable in using systems and interpreting data to improve service outcomes.
Training and Improvement Officer Key Responsibilities
· Deliver and coordinate training on housing systems and Microsoft 365 tools.
· Support performance monitoring and improvement across housing services.
· Develop and maintain reports and dashboards using Excel and/or Power BI.
· Provide guidance on data quality and system best practice.
· Work with teams to track KPIs and support informed decision-making.
· Collaborate with colleagues and external partners to support projects and improvements.
Training and Improvement Officer Skills Required:
· Strong knowledge of Microsoft Excel; Power BI experience desirable.
· Confident communicator who can deliver training and explain technical info clearly.
· Organised and detail-focused, with experience managing data and supporting performance.
· Experience working in local government, housing, or a similar environment is a plus.
· Project coordination skills and familiarity with system improvement work are desirable.
Training and Improvement Officer Additional Info
· Hybrid working (50% office-based).
· Occasional travel may be required.
· Casual car user allowance if applicable.
· Understanding of safeguarding responsibilities required (training provided).
Apply Today
If you’re passionate about helping teams perform at their best and have a knack for training and data, we’d love to hear from you.
Apply now through Pin Point Recruitment