Hours & Salary
Hours: 30 per week
Salary: £24,937 – £26,598 per annum, pro rata
Role Overview
Reporting directly to the Radiology Administration Manager, this role will provide direct support to the patient pathways through accurate and effective booking of diagnostic tests.
You will have experience of working within a busy administrative team that involves regular interactions with the public. As part of our tight knit team, you will also be in close contact with our Radiographers and Consultant Radiologists, supporting them with managing their clinical lists effectively. Although not essential, previous experience of this would be considered an advantage as the management of waiting lists and performance metrics will be a key consideration and expectation of the management of the booking team.
Patient care is at the forefront of everything that we do so the post holder will be expected to maintain high levels of communication with our patients, along with a listening and professional manner to deliver the best and timely service.
You will be expected to have a good understanding of the different radiology modalities that form the core of your role and understand the requirements and dependencies that feed into the booking of these tests. As such, this role is like no other as you will have exposure to a wide range of radiology diagnostics with regular interactions with our clinical teams.
Training & Development
Full training is given which will involve an induction period of 6 months. Excellent front line customer care skills are essential as the job requires dealing with patients sometimes in a highly emotive atmosphere.
Values & Vision
“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”
Responsibilities
* To ensure that all patients requiring appointments are booked appropriately according to departmental resources.
* To take responsibility for prioritising incoming requests, ensuring they are booked accurately and according to clinical urgency, ensuring maximum utilisation of clinic lists at all times. This will often involve on the spot decision making and having the freedom to adjust appointment slots and session times to accommodate them. For patients attending biopsy appointments, this will necessitate liaising with nursing staff.
* To facilitate an efficient patient pathway by liaising with clinics when booking Radiology appointments which require urgent follow up appointments.
* To accurately interpret incoming examination requests for all 5 radiology modalities. Study clinical information to determine exact anatomical area to be visualised and assess the urgency of the request.
* Identify the most appropriate Consultant to perform the examination and the length of time needed.
Qualifications
* Experience of working within a busy administrative team with regular interactions with the public.
* Sound knowledge of the Radiology Information System and booking protocols for face to face or telephone call scenarios.
* Excellent front line customer care skills.
* Good understanding of the different radiology modalities and the requirements that feed into the booking of tests.
This advert closes on Sunday 19 Oct 2025
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