Summary
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Provide a high-quality service to customers delivered from the workplace, digitally, and includes dealing with orders, payments, offering advice, guidance and support, meet-and-greet, and sales.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday - 10am - 5pm
35 hours a week
Start date
Tuesday 28 October 2025
Duration
1 year
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Advertising for the online sales department
* Dealing with goods in/out and associated paperwork
* Dealing with customer enquiries both online and face to face
* Conduct customer surveys
* Informing customers of order progress
* Dealing with purchase orders etc.
* Using computerised systems
* Covering for colleagues in their absence
Where you'll work
BAY HALL
MILN ROAD
HUDDERSFIELD
HD1 5EJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Level 2 Customer Service
* Maths and English functional skills training if necessary
* Dedicated Juniper skills coach for on-the-job training
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Team working