Overview
Role: Customer Host (part-time, 4 hours FTC contract). Weekend availability may be required.
White Stuff was established in 1985. We design and sell women’s and men’s clothing, accessories and homeware. Our people are central to our brand, and we encourage entrepreneurial ideas and accountability at all levels.
Who You Are
You’ll be passionate about retail and fashion. You will have the determination to go the extra mile and provide the best customer experience. You will thrive in a team environment and inspire others with your passion and support.
Primary Objective Of The Job
Ensure we are the best on the high street for delivering an amazing customer experience.
What You’ll Be Doing
You’ll report to the Shop Manager and sit within our Retail team.
Customer Experience
* Meeting the A.C.E pillars (Be Friendly, Be Inspiring and Be Invaluable) throughout the Customer Journey.
* Understanding shop KPIs and working to continuously improve them.
* Promoting multichannel shopping by using the mobile point of sale system (mPOS) to show products across channels and creating endless aisle orders.
* Engaging customers with our brand by signing up to email newsletters, tagging purchases to profiles, and sending e-receipts in line with data protection regulations.
* Using knowledge of promotions or discounts to inform customers and increase sales.
* Assisting in events including Customer Event and preview evenings.
Product Presentation and Visual Standards
* Maintaining high visual standards in-store.
* Supporting floor moves, mannequin and window displays, and replenishment.
* Understanding features of our product ranges and explaining these to customers to support their buying decisions.
Shop Operations
* Processing deliveries efficiently and ensuring products are replenished and available on the shop floor.
* Supporting stock management processes such as stocktakes.
* Engaging with customers using company resources and ensuring daily/weekly actions are followed.
* Being a team player and participating in team briefs.
* Understanding and complying with Health & Safety and emergency procedures in store.
* Maintaining professional interaction with internal teams, head office, centre management and visitors.
* Fulfilling ship from store and Click & Collect processes efficiently and accurately.
Doing Good Stuff
* Awareness of our charity partner and participation in related events or promotions.
* Understanding our approach to ethical sourcing and environmental impact to explain it to customers and the team.
Benefits
* Quarterly bonus opportunity
* Up to 25 days holiday per annum plus bank holidays
* 2 days paid per year to volunteer in the local community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest-free season ticket loan
* Pension contribution
We are committed to creating an environment where all are proud to work and be themselves. We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service
Industries
* Retail Apparel and Fashion
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