Location: Felixstowe
Salary: £27,000 – £37,000 (depending on experience)
Employment Type: Full-time, Permanent
About the Company
Join a well-established, privately-owned freight forwarding company based in Felixstowe. Small but mighty, this team prides itself on being friendly, supportive, and highly professional. They value people who enjoy working collaboratively while taking ownership of their responsibilities.
The Role
We are looking for an experienced Customs Clearance Clerk to handle end-to-end customs processes for imports and exports. You’ll be responsible for ensuring shipments are cleared accurately and on time, providing a seamless service for customers.
Key Responsibilities
• Complete import and export customs declarations in line with HMRC regulations.
• Manage the full customs clearance process, ensuring compliance and accuracy.
• Liaise with HMRC, carriers, clients, and internal teams to resolve queries promptly.
• Monitor shipment progress and proactively update customers.
• Maintain accurate records and documentation.
• Keep up to date with changes in customs legislation and procedures.
Skills & Experience Required
• Previous experience in a customs clearance role (imports/exports).
• Strong knowledge of customs procedures, including CDS/CHIEF and relevant tariff codes.
• Excellent attention to detail and accuracy.
• Confident communicator with strong customer service skills.
• Ability to work independently and manage multiple files.
• Freight forwarding experience is an advantage.
Benefits
• Competitive salary based on experience.
• Supportive team environment within a growing business.
• Opportunities for training and career development.
• On-site parking and modern office facilities