A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
We are seeking a Team Manager capable of leading and coordinating the sales team while ensuring excellence at every stage of the client experience within the Valentino boutique. The role will be responsible for achieving commercial targets and fostering a performance‑driven culture through continuous coaching and feedback.
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Key Responsibilities
Sales & KPIs
1. Set individual sales and clienteling targets for each team member.
2. Regularly monitor performance against corporate KPIs.
Clienteling
3. Ensure the effective implementation of the boutique's clienteling strategy.
4. Verify that the team is properly trained and fully proficient in using the company's digital tools.
Product – Care & Knowledge
5. Possess an in‑depth knowledge of Valentino creations and be able to convey their heritage through engaging storytelling techniques.
6. Act as a key point of reference for the team regarding product expertise and storytelling.
7. Ensure full compliance with corporate guidelines related to product care and presentation.
Operations
8. Guarantee adherence to company policies and procedures, effectively leveraging digital tools.
9. Ensure that the team complies with stock management rules.
10. Collaborate with the Operations team on inventory activities and the planning of inbound/outbound flows, ensuring compliance with safety standards.
11. Support the correct management of administrative tasks, including documentation and archiving.
Team
12. Collaborate with the in‑store team, the Visual Merchandising team, and the In‑Store Visual function to ensure compliance with display guidelines and to share relevant information.
13. Work closely with the Store Manager to develop action plans aimed at improving sales performance and the client experience, based on Mystery Shopping results and client feedback.
14. Coordinate team schedules and assign tasks and responsibilities according to store traffic.
15. Implement effective zoning strategies to optimize client management and ensure product security.
16. Ensure comprehensive onboarding and ongoing training of the sales team on brand guidelines, products, and client experience standards.
17. Partner with the Training team to identify and address specific learning needs.
18. Provide continuous feedback and coaching to enhance team performance, promptly identifying and addressing areas requiring corrective actions.
19. Conduct monthly meetings to review performance, address challenges, define objectives, and foster collaboration.
20. Support the Store Manager in identifying relevant topics for the morning brief and lead it effectively when required.
21. Support the team in managing and nurturing relationships with VIP and top‑spending clients, handling delicate situations when necessary.
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Key Competencies
22. Performance‑Driven Leadership: Guides the team toward excellence by setting clear expectations, monitoring progress, and delivering constructive feedback.
23. Operational Leadership on the Floor: Oversees daily operations with precision, ensuring optimal coordination and an impeccable client experience.
24. Client Relationship Mastery: Builds strong, long‑lasting relationships through personalized clienteling strategies.
25. Talent Development & Growth: Invests in the professional growth of the team by identifying potential, providing coaching, and supporting structured development paths.
26. Collaborative Communication & Team Cohesion: Promotes open, effective communication and fosters a collaborative and synergistic working environment.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.