Community Outreach Worker – Vision Norfolk is seeking a compassionate and proactive Community Outreach Worker to join their team on a full-time, permanent basis. This role will be based from our Great Yarmouth hub, covering the Great Yarmouth and Waveney area. Also, the post will occasionally require travel to our other hubs in Norwich and King’s Lynn.
Company benefits include:
Competitive Salary: £28,119 per annum
Holiday: 25 days annual leave plus Bank Holidays
Additional: a stakeholder pension scheme with Royal London (4% employee / 4% employer contribution), Westfield Health scheme covering optical, dental, physiotherapy and consultations, AIG Life Assurance providing 2x annual salary cover.
About the role:
As a Community Outreach Worker, you will support people with vision impairment to lead active, independent, and fulfilling lives within your designated area. You will work directly with individuals on a one-to-one basis, coordinating visits, responding to referrals, and helping clients achieve their personal goals and aspirations.
You will also build and maintain strong relationships with health and social care professionals, external agencies, community organisations, and social groups to strengthen referral pathways and expand access to Vision Norfolk’s services. Accurate recording of outcomes, management information, and safeguarding practices will be a key part of your role, alongside promoting the work and values of the charity. Working hours for this role are 37.5 per week, Monday to Friday, across 52 weeks of the year, with flexibility required to meet the needs of the service, including occasional evening and weekend work.
Duties and Responsibilities include:
Coordinate and manage daily client visits and respond to new referrals
Provide person-centred, one-to-one support tailored to individual needs and goals
Liaise proactively with health, social care, and community organisations to strengthen referral networks
Record client interactions, outcomes, and management information accurately on central systems
Promote safeguarding principles and raise concerns in line with organisational policies
Represent and promote Vision Norfolk at events, meetings, and community activities
About you:
As a Community Outreach Worker, you will be empathetic, confident, and committed to enabling people with vision impairment to live independently. You will have experience working one-to-one with individuals, managing a varied caseload, and collaborating with external agencies and professionals. A strong understanding of safeguarding vulnerable adults, equality and diversity, and the social model of disability is essential.
You will be organised, able to prioritise effectively, and confident working independently while contributing positively to a wider team. Strong communication, IT, and problem-solving skills are essential, along with the ability to travel throughout Norfolk as required.
This post is subject to an Enhanced DBS check, and candidates must be willing and able to travel across Norfolk (mileage reimbursed)
About Vision Norfolk:
Vision Norfolk is a user-led charity dedicated to supporting people with vision impairment to live active, independent, and fulfilled lives. Through community outreach, partnership working, and person-centred support, we help individuals achieve their goals, access services, and remain connected within their communities. Our work is guided by strong values, safeguarding principles, and a commitment to equality, diversity, and inclusion.
If you have the relevant skills and experience for the Community Outreach Worker position and would like to be considered, please apply by submitting an up-to-date CV as soon as possible. We look forward to hearing from you.
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Additional keywords: Community Outreach Worker, Support Worker, Charity, Vision Impairment, Social Care, Outreach, Community Support, Safeguarding, Disability Support, Norfolk, Norwich
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