Job Purpose
To manage and control debtor accounts effectively, ensuring timely cash collection while maintaining strong customer relationships.
Key Responsibilities
Manage debtor accounts, including assessing and setting appropriate customer credit limits
Assess credit risk using customer history and relevant market information
Handle internal and external queries relating to invoices, payments, and account balances
Negotiate and agree repayment plans with customers where necessary
Allocate incoming cash accurately and promptly
Build and maintain strong customer relationships to support timely payments
Maintain accurate records of customer contact, discussions, and outstanding issues
Raise copy invoices and credit notes to resolve reasons for non-payment
Create and maintain new customer accounts
Produce and issue customer statements
Manage a planned approach to seasonal extended payment terms
Support daily invoicing processes
Assist with customer credit notes relating to faulty goods, shortages, or overcharges
Process and respond to trade reference requests
Provide additional administrative support as required, including data processing during peak periods
Skills & Experience
Proven experience in credit control and sales ledger management
Ability to balance cash collection requirements with positive customer relationships
Working knowledge of Sage 200
Proficient in Microsoft Word, Excel, and Outlook
Excellent telephone manner and communication skills
Strong attention to detail, with the ability to take concise notes and accurately record debtor conversations and actions
Ability to plan, prioritise, and manage your own workload effectively
Our client is an equal opportunities employer. All applications will be treated in strict confidence and assessed solely on merit, skills, and experience