Job Overview
We are seeking a dedicated and enthusiastic Night Porter to join our hospitality team. The ideal candidate will play a crucial role in ensuring a welcoming and efficient environment for our guests. This position requires excellent communication skills, a strong commitment to guest services, and the ability to work collaboratively within a team.
Responsibilities
* Greet guests warmly upon arrival and departure.
* Maintain cleanliness and organisation of the lobby, entrance, and all public areas.
* Provide information about hotel services, local attractions, and transportation options.
* Assist guests with check-in and check-out processes when required.
* Ensure that all guest requests are handled promptly and efficiently.
* Monitor the condition of the hotel premises and report any maintenance issues to management.
* Collaborate with other departments to enhance overall guest experience.
* Uphold high standards of phone etiquette when responding to guest enquiries.
* Provide food and drinks to guests during your shift as required and charge to guest rooms.
* Patrol the hotel regularly for security purposes.
Qualifications
* Previous experience in a hotel or hospitality environment is preferred.
* Strong guest service skills with a focus on creating positive experiences for visitors.
* Excellent phone etiquette and interpersonal skills.
* Ability to work flexible hours, including weekends and holidays as required.
* A proactive attitude towards problem-solving and teamwork is essential. Join our team as a Night Porter and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry
Job Types: Full-time, Part-time
Pay: £12.21 per hour
Expected hours: 18 – 27 per week
Benefits:
* Free parking
Work Location: In person