The Primary Care Business Support Unit (BSU) works in partnership with PICS practices and external parties, offering clinical and administrative support across a range of functions. The team is expanding to support both immediate operational needs and longer‑term strategic growth. The Senior Health Care Assistant will work under direct and indirect supervision from both the Business Support Manager and the Lead Nurse / Deputy Medical Director. The post holder will undertake a range of activities, having been assessed and deemed competent in the activities required. Delegated tasks and duties will be both clinical and administrative.
Responsibilities
* The role is based at PICS HQ with ad hoc travel to practices and external sites required.
* The post holder will support the BSU by undertaking a range of activities carried out in a flexible and professional manner.
* The role will assist clinicians with appointments for clinics/services and research‑related clinical activity.
* The post holder will be required to ensure the consent taken by the registered health care professional is still ongoing, prior to any clinical procedure or research activity.
* There will be a requirement for the administration of intramuscular and subcutaneous injections relating to transgender care, and performance of venepuncture.
* The role will contribute to practice research capacity and enhance health promotion and engagement with patients by providing clinical and administrative support in undertaking research studies, both practice and community based.
Qualifications
* Clinical competence within the scope of own practice and training. Competent in completing clinical documentation and use of Systmone.
* Responsive to change and willing to contribute, within the BSU, effective and efficient administrative services by demonstrating accuracy and attention to detail in completion of medical records, preparation of written reports/letters and electronic mail.
* Work as part of the BSU Primary Care research team, to pursue an expansion of its research footprint.
* Educated to NVQ Level 3 Health & Social Care/Care Certificate/Maths & English.
* Demonstrable experience of working in a GP practice or secondary care environment.
* Excellent clinical and administration skills, reliable and effective team worker, responsive to change.
Benefits
We offer a comprehensive package which includes:
* NHS Pension 2015 Scheme (subject to eligibility)
* Alternative government‑based scheme (subject to eligibility)
* Competitive leave entitlement that includes maternity, paternity and adoption leave, study leave allowance, and sickness provisions
* Access to education and training opportunities, depending on your role (CPPE Pharmacy, NHS England Roadmap for First Contact Practitioners, apprenticeship schemes, support professional development)
* Working in a multi‑disciplinary team with support from a wide variety of professionals
* A flexible approach to a work‑life balance
* Cycle to work scheme (subject to eligibility)
* Access to Blue Light Card scheme
* All staff events and conferences
* Staff engagement (Wellbeing Group, EDI Network, Staff Focus group)
* Free parking across many sites
* Personalised induction into the company and job role
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