Claims Handler (Property Damage / Personal Injury) - Milton Keynes
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the Role
Our Property Damage /Personal Injury Claims Handler manage a portfolio of Property Damage claims in a proactive and professional manner, providing an excellent customer experience and making decisions on the extent and validity of a claim and checking for any potential fraudulent activity in accordance with the Uninsured or Untraced Driver’s Agreements up to the value of £25,000.
Key Responsibilities
* Portfolio ownership of approximately 200 claims involving elements of customers, third parties and suppliers.
* Review and analyse a claim with a strong attention to detail to establish whether it satisfies either the Uninsured or Untraced Driver’s Agreement.
* Work with departments, suppliers and third parties to conduct investigations to determine the validity and extent of the claim.
* Make timely, effective and risk based decisions to ensure business targets are met.
* Organise and prioritise own workload in line with changing requirements.
* Communicate key information to customers and external suppliers.
* Maintaining regular review of claims in accordance with company requirements.
* Effectively negotiate settlement ensuring a fair settlement for the customer.
* Work in conjunction with company policies and procedures.
* Ensure all data protection requirements are complied with.
* Pursue development opportunities to further own knowledge through mandatory test completion within deadlines and also workbook and other training activities available.
* Act as a role model for our principles; Think Big, Inspire and Customer First.
Skills and Experience
* A good understanding of motor insurance and claims principles in general.
* Experience of working in a customer-focused role.
* Attention to detail, with high levels of accuracy.
* Taking initiative and deriving solutions.
* Excellent listening and questioning skills, with the ability to extract detailed and relevant information.
* Excellent written and oral communication skills.
* Computer skills, including experience of using MS Office.
* Previous claims handling experience would be an advantage but is not essential
Job Title: Claims Handler
Salary: £25,500
Grade: 7
Working Hours: 35 hours
Working Pattern: 9am to 5pm Monday - Friday
Office Location: Milton Keynes
Job Type: Hybrid working (2 days per week from our MK office)
IT kit supplied to you
£320 (before tax) start up allowance
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
23 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.