Hours: Full time, 37.5 hours per week, Monday to Friday, 9:30am to 5:30pm
ContractType: Permanent
Location: Birmingham
Reportsto: Centre Manager, Birmingham
We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James Place centre in Birmingham.
Main duties of the job
We are looking to recruit a Clinical Administrator to support the administration and operations processes at our new James Place centre in Birmingham. You will be the first point of contact for men who are experiencing a suicidal crisis and their supporters and will take a key role in facilitating a warm and welcoming introduction to the centre. You will be expected to set and maintain the tone of the experience at James Place and provide efficient and effective administrative support to the centre team. Under the guidance of the Centre Manager, you will process referrals, conduct accurate record keeping and help to ensure the centre runs safely and smoothly.
About us
Suicide is the leading cause of death of men under 35 and three quarters of those who die by suicide are men. James Place exists to save the lives of men in suicidal crisis through delivering clinical services. We are a charity currently offering free, life‑saving therapy to suicidal men at our centres in Liverpool, London and Newcastle.
James Place was set up by Clare Milford Haven and Nick Wentworth‑Stanley in 2008 after their twenty‑one‑year‑old son, James, died by suicide ten days after a minor operation. James had no history of mental illness or depression and had sought urgent help for anxiety and suicidal thoughts but did not find it.
James’ Place was set up to make the experience of finding help as easy as possible. We offer men who are experiencing a suicidal crisis a brief, intensive, therapeutic intervention in a safe environment. Men who walk through the door at James Place will be in a space where they feel valued and respected. We provide a calm and peaceful environment both inside the centres and in our outside spaces, accessible to men who visit us as well as their friends and families. We have so far treated over 5,100 men who might otherwise have been unable to access the support they desperately need.
In early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.
Job responsibilities
Clinical Administration
Covering daily administrative tasks and duties at James Place Birmingham including:
* Being the first point of contact for referrers and men in distress, greeting visitors, answering the phone, booking appointments, and responding to email enquiries.
* Dealing with enquiries over email and telephone, scheduling/amending appointments and taking messages as required.
* Speaking to men in distress who have contacted the centre and, where appropriate, taking self‑referrals over the phone.
* Processing referrals and maintaining accurate records at all times in line with our administrative procedures.
* Supporting users of the service to access information about other agencies.
* Maintaining an effective appointment system ensuring all the resources at James Place are used efficiently.
* Recording and collating data to support the effective evaluation and monitoring of James Place.
* Providing admin support to the wider team as required e.g. recording and sharing meeting minutes.
Operations
* Maintaining a safe and tidy environment in all areas of the centre and monitoring/replenishing stocks.
* Supporting the Centre Manager to conduct routine Health & Safety checks and assessments.
* Completing electronic filing, shredding, and general office admin.
* Providing occasional administrative support to the Centre Manager, Head of Centre, and the Senior Management Team.
* Following Health and Safety procedures around safety alarms, security, heating, lighting, electrical equipment, and lone working.
* Managing refuse and recycling collections, ensuring it is collected by the contractors each week.
Values
* Welcoming men and their supporters into the centre, maintaining a calm and caring approach with all those who are seeking support from our services.
* Treating every person who contacts us with respect and offering them support in line with our values, policies, and procedures.
* Demonstrate commitment to the James Place values of Focus, Bravery, Respect, Compassion, Professionalism, Collaboration and Hope through all aspects of work.
Person Specification
Experience
* Strong communication skills, both written and verbal
* Excellent interpersonal skills with the ability to remain calm and caring in challenging situations
* Ability to manage time effectively, prioritise workload and meet deadlines
* Ability to maintain accurate records and follow set procedures
* Strong IT skills with the ability to learn new systems quickly and efficiently
* Knowledge of relevant Data Protection Regulation
* Knowledge and understanding of safeguarding procedures
* Ability to work in a therapeutic environment
* A high level of attention to detail
* Ability to maintain your own personal safety and the safety of colleagues and visitors to the centre
* Values
* Ability to engage with James Place values
* Ability to promote people’s equality, diversity and rights
* Ability to work collaboratively and demonstrate commitment to co‑production
* Ability to be transparent, honest and show discretion when needed
* Commitment to suicide prevention and working with men in a suicidal crisis
* Experience of working in a therapeutic environment or health‑based setting
* Knowledge of relevant Health and Safety procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr