Ustomer Service Advisor
Salary ; £26,000 - £28,000 ( Plus Bonus)
Location ; Solihull
Contract ; Permanent
The successful candidate will play a vital role within our expanding Rental Operations team. The role involves supporting our busy rental programme, alongside providing operational assistance across maintenance, logistics, and customer support functions.
The Rental Operations team supports over 200 customers requiring both short- and long-term hire vehicles. You will be responsible for assessing each request and placing bookings with suppliers who best meet customer requirements, based on factors such as price, location, and vehicle availability.
Key Responsibilities
Placing rental bookings for cars, vans, and HGVs with a wide network of UK suppliers
Liaising with customers to resolve queries promptly and professionally
Building and maintaining strong relationships with clients and suppliers to support business growth
Managing vehicle-related administration, including fines and damage processes
Overseeing rental platforms (Epyx 1-Link and our proprietary booking system)
Supporting the Maintenance Control team with downtime management and rental coordination
Acting as an escalation point for customer service matters across the business
Managing company-wide customer service systems
Collaborating with colleagues to strengthen supplier relationships
Processing hire vehicle invoices, authorising supplier invoices, and managing customer recharges
We offer a distinctive and engaging working environment designed to promote collaboration, teamwork, and creativity. Our office space has been carefully developed to create a positive and energetic atmosphere where people can perform at their best.
Colleagues benefit from a dedicated breakout area to relax and recharge during the day. Whether it’s taking a walk in nearby Hillfield Park, visiting Solihull town centre, or spending time with teammates over a game of pool or on the F1 racing simulator, there are plenty of ways to unwind.
For those with an interest in cars or motorsport, the environment is particularly inspiring. We are proud of our association with Aston Martin works driver and three-time Le Mans winner Darren Turner, reflecting our strong connection to the automotive sector