Service Delivery ManagerLocation: Stonehouse (office‑based with regional travel) Salary: £45,000 - £55,000 DOEI'm working with a managed service provider that's looking for a Service Delivery Manager to take ownership of their technical support function. This is an office‑based role in Stonehouse with regular travel to nearby customer sites. You'll be responsible for leading a technical team, maintaining strong service levels, and delivering both operational support and project work.What you'll be doingManaging the day‑to‑day performance of the service desk and technical support teamEnsuring service requests and tickets are resolved within SLACoaching, mentoring and developing engineers across all levelsRunning regular customer service reviews and building strong relationshipsHandling escalations and resolving issues quickly and professionallyProducing operational and performance reports for senior leadershipOverseeing patching, updates, maintenance and system checksMaking sure customer environments remain secure, stable and compliantLeading IT projects including upgrades, migrations and new solution deploymentsManaging external suppliers and keeping project timelines on trackWorking closely with internal teams to understand requirements and provide guidanceBenefits25 days holiday plus bank holidays and your birthday offDaily breakfast and fresh fruitPrivate medical cover after 12 monthsAccess to a perks and wellness platformAnnual flu jabWhat they're looking forA minimum of 3 years' experience in a service delivery or technical leadership role within an MSPStrong communication skills with confidence in customer‑facing situationsExperience developing and managing technical teamsA customer‑focused approach with excellent attention to detailStrong problem‑solving and analytical skillsProven track record in delivering IT projects and managing suppliersGood understanding of infrastructure, cloud technologies, networking and cybersecurity best practiceIf you are interested please reach out to Harry Davies directly on harry@hunterselection.co.uk If you are interested in this position please click 'apply'.Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Tenure: Permanent
Salary: £45000 - £50000 per annum + 25 days+Bank,Private medical,breakfast
Location: Stonehouse, Gloucestershire