Overview The role of General Manager: This leading role will report to the CEO/Group Operations Director and manage the day-to-day operations of one of our restaurants.
Responsibilities
Develop and execute strategic plans to elevate the overall performance of the restaurant, ensuring alignment with organizational goals and long-term success.
Drive the highest possible profitability while enhancing standards to maintain guest satisfaction and positive employee morale.
Conduct comprehensive interviewing, hiring, and performance evaluations, collaborating closely with the People & Culture Team to plan, assign tasks, provide direction, and recognize team achievements.
Maintain optimal stock levels to meet the dynamic needs of the business, ensuring efficient operations and minimising waste.
Take responsibility for ensuring compliance with all relevant Health & Safety and Food Safety legislation, fostering a secure environment for both guests and staff.
Manage and monitor expenditure, working within set budgets to achieve financial objectives for each fiscal year.
Challenge and contribute to the continuous improvement of employee welfare practices, fostering a positive and inclusive work environment.
Cultivate positive relationships with civic, governmental, business, and community leaders to enhance the restaurant's standing in the community.
Review and reply to guests concerning their feedback through relevant channels.
Stay abreast of industry trends, consistently considering innovative ways to evolve the operation and stay competitive.
Monitor the performance of departmental heads, providing guidance and development opportunities to advance their career paths.
Oversee daily and weekly operation briefings and leadership meetings, ensuring effective communication and alignment of goals.
Work closely with the Marketing team to promote the restaurant positively, generate new revenue streams, and maintain a strong brand presence.
Qualifications
Previous experience working in a senior restaurant management role within a similar hospitality business.
Outstanding leadership and strategic planning skills.
A keen eye for detail and a commitment to providing our guests with exceptional standards of service.
A strong financial acumen with experience in budgeting, financial analysis, profit & loss, cost control and payroll management.
Excellent communication and interpersonal skills, and the ability to cultivate positive and professional working relations with all departments.
Able to inspire and lead a diverse team, promoting a sense of collaboration, support and professionalism.
Capable of setting clear expectations, providing direction and able to think strategically to anticipate and address potential issues.
An excellent product knowledge, as well as a good understanding of hospitality software and Microsoft Office.
Trained and experienced in H&S, Food Safety, Risk Assessment and due diligence.
Has the right to work in the UK.
Benefits
Access personalised training, mentorship programmes, clear career paths and genuine opportunities for personal development.
Highly attractive bonuses in our Refer a Friend scheme, as well as other reward and incentive programmes.
Discounts on gym memberships, retail and travel.
Industry supplier trips as well as access to masterclasses and workshops.
Enhanced Maternity and Paternity.
Enjoy discounted rates at any of our restaurants as well as Minor Hotels globally.
An additional day's holiday every year, for your first five years.
Access to Mental Health counselling, plus legal and financial advice via our employee assistance programme.
Access to English lessons.
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