Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group, we’re enabling the energy essential to support our lives.
We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.
This role will be within our
Metering
team, you’ll join the leading provider of metering services and data collection in the UK energy retail sector, we provide efficient and flexible services for gas, electricity and water meters.
Our meter engineers install, maintain and manage meters to make sure customers are billed correctly and energy usage patterns are monitored. We leverage our industry expertise and data insight capabilities to create solutions that fit the needs of our customers.
Want to come and be a part of it? What will you be doing? The Field Manager plays a key role within the field-based Smart Maintenance team, which is delivered on behalf of our clients. This role will be responsible for the support, management and motivation of a team of engineers (up to 30) on a day-to-day basis. The Field Manager takes ownership of team performance and financial objectives, analysing and ensuring continuous business improvements are implemented to achieve business objectives. The Field Manager role within M Group is responsible for a section of the field-based workforce, based on geographical location throughout the UK. The role holders will manage their own area and hold accountability and ownership for all day-to-day operations/responsibilities of managing people and business KPI’s. The role requires an individual to be able to work autonomously but to also ensure full co-ordination with other teams/regions/support functions, and alignment with the strategy and vision of the business. You will operate as an individual cost centre, assuming full responsibility for all operational day to day financial decisions and must account for your area’s performance to the Service Delivery Manager, Head of Meter Health, and ultimately, to the Director of Operations. The Field Manager role requires leadership skills with the ability to lead a team of people and endorse our company values and vision across our people within operations. Field Managers will be a pivotal role within Smart Maintenance in creating an effective work environment, where people are valued and collaborated with to effectively deliver our objectives. It will also be ensuring we create strong safety culture within our standard working practices and teams given the nature of the activities we carry out for our clients customers and business reputation. The role is home based and you will be allocated a standard company car. The role will cover the
South East and South West
Key responsibilities Overall accountability and responsibility for the operational running, financial performance, and management of your team. People management responsibility for your team including ensuring continuous improvement, motivation and performance. Implementation of KPI’s and measurement to agreed targets. Accountable for the efficient and appropriate distribution of work across your area Management of individual performance and implementation of performance improvement plans. Coaching at an individual level where performance or productivity requires this. Responsible for incident investigation within your area, ensuring they are closed down within agreed SLA’s and providing evidence based root cause. Management of disciplinary and grievance matters. Accountable for your team communications, ensuring all updates are received, understood and enacted. Responsible for Safety, ensuring the necessary tools, PPE and other equipment as necessary are available and accounted for. Responsible for the quality of data, the resulting MI and solutions to issues uncovered. Work closely with other Field Managers/Business support functions to ensure continuous improvement. Responsible for complaints within your area, ensuring they are closed down within agreed SLA’s What you'll bring Previous experience managing a field based workforce, preferably within a energy or similar sector. Analytical and data driven, able to interpret MI and enact accordingly. Strong, proven successful operational management experience. Authoritative and strong character with people management/leadership skills. Proven experience managing a dispersed team Good understanding of the wider implications of success or failure on the business. Good communication skills IT skills, particularly all Microsoft applications i.e Excel and Powerpoint Leadership/Management experience IOSH Managing Safely What’s in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000’s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; 25 days plus bank holidays Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. We’re responsible and go further for our people, clients, communities and the planet We’re open and seek new and better ways of exceeding expectations We’re together and as one team; the whole is greater than the sum of the parts We’re ambitious and embrace opportunity, to lead essential infrastructure services for life Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupE #LI-DA1 INDREG
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