Salary: £42,000 - 48,000 per year Requirements: Strong organizational skills with the ability to manage multiple tasks Good written and verbal communication skills, especially in minute-taking Experience with ServiceNow or similar ITSM platforms A keen interest in IT Service Management and a willingness to learn Attention to detail and a methodical approach to documentation Proficient in Microsoft Office (Excel, Word, PowerPoint) Awareness of ITIL principles (ITIL Foundation certification is a plus) Experience in an IT operational or support environment (desirable) Exposure to Change or Release Management processes (desirable) Previous experience in a regulated industry (e.g., Financial Services, Insurance) (desirable) Responsibilities: Assist with the planning and coordination of transition activities for new or changed services Contribute to creating and maintaining essential documentation such as Transition Plans, Operational Readiness Checklists, Support Models, and Post Implementation Reviews Attend project and service readiness meetings, capturing minutes, actions, risks, and decisions Maintain action logs and ensure timely updates and closures Support governance forums with reporting and document distribution Produce regular and ad hoc reports from ServiceNow, including dashboards and progress reports Ensure data quality in ServiceNow through updates and coordination with technical teams Support adherence to IT Service Management processes, identifying improvement opportunities Assist with creating and maintaining process guides and templates Build effective relationships with Project Managers, Technical Leads, Service Owners, and Support Teams Act as a central point for information and updates during transitions Technologies: Excel Support ITIL ITSM ServiceNow AI REST Security More: We are an employment consultancy committed to respecting and appreciating diversity in the workplace. As a Technical Programme Manager - People Services, we offer a supportive environment that fosters growth and development in Service Management. This role is a temporary contract for 6 months, based in Edinburgh or Glasgow with opportunities to work on various projects. We provide training and support towards ITIL certifications and access to a highly regulated environment in the financial services sector. If you are eager to take your first step into IT Service Management, we encourage you to apply. last updated 17 week of 2026