Job Description
Hours:37 per weekContract:Full time, PermanentLocation:DoncasterSalary:£25,662 per annumMain Purpose of the RoleWere looking for a Customer Advisor to join our team in Doncaster. In this key role, youll be the first point of contact for our customershelping to resolve queries, process orders, and ensure were delivering exceptional service.Reporting to the Senior Customer Advisor, youll work with departments across the business to manage customer enquiries, troubleshoot issues, handle complaints professionally, and support the achievement of our sales and service targets.If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experiencethis role is for you.Duties & Key ResponsibilitiesManaging general customer queries and processing orders through to completionHandling pricing and delivery information efficiently and accuratelyCollaborating with internal teams to resolve customer concerns within agreed SLAsMaintaining accurate records and ensuring best-in-class service deliverySupporting continuous improvement by identifying and resolving recurring issuesPerson Specification:Essential:Previous experience in a customer service or support role (ideally in a transactional environment)Confident IT skills, especially in Google Workspace and SAPA strong communicator with excellent interpersonal skillsGreat organisation and time-management abilitiesAble to meet deadlines while delivering high-quality, customer-focused solutionsA collaborative approach and a passion for delivering resultsDesirable:Knowledge of commercial terms and conditionsExperience working with e-commerce or B2B customer platformsAn understanding of the rail or logistics sector (but not essential!)BenefitsCompetitive salaryPension and death in service provisions for employees in pension scheme25 Days Hols (plus Bank Holidays)Employee Assistance Programme (EAP)Health and Wellbeing InitiativesEmployee offers and discounts from various retailersRecognition events and rewardsFree on site car parkingUnipart - Who are we?Unipart is one of Europe's leading independent logistics companies that employs more than 12,000 employees worldwide and has an annual turnover of more than £1 billion. We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers.
As a valued employee of Unipart, you can look forward to a varied and rewarding career with a company that holds a world class status in employee engagement.You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, etc.REF-223 141TPBN1_UKTJ