Title: Service Support Assistant
Hours: 24 hours
Salary: £24,186.45 per annum
Reporting: Service Support Co-ordinator
Contract: Fixed term until 31 March 2026
Closing Date: Thursday 9th October 2025
Join Our Team at Positive Steps
We're excited to be recruiting for a Service Support Assistant to join our dynamic Service Support team.
This position is well-suited to someone who enjoys working collaboratively, communicates confidently over the phone, and can take ownership of tasks with minimal supervision. Exceptional administrative skills are essential, and a key aspect of the role will involve minute taking, requiring strong listening abilities and accurate written communication.
If you're motivated, detail-oriented, and eager to contribute to a fast-paced and supportive team environment, we'd be delighted to hear from you.
If you're motivated, detail-oriented, and eager to contribute to a fast-paced and supportive team environment, we'd be delighted to hear from you.
If you are interested, please visit https://www.positive- to read the full role profile, complete and submit your application. Or for further information please feel free to contact Jenna Winstanley on or via email to -
Job Purpose
To provide responsive support services, including front of house activities, to the organisation
Principle Duties and Responsibilities
* Provide resources to ensure service needs are met
* Update designated systems to ensure records are accurate and up to date
* Conduct customer interactions and respond to queries to meet the needs of the business
* Apply the consistent application of relevant policies, including safeguarding, health and safety and equality and diversity to ensure a compliant organisation
* Undertake any other duties to meet team and organisational objectives following consultation with your manager
Key Relationships – Internal & External
* External – Partners, clients and visitors
* Internal – Staff and volunteers
Experience
* Demonstrable experience of verbal and written communication in education, volunteering or employment
Knowledge
* Awareness of safeguarding legislation and guidance, and the boundaries of professional relationships
* Awareness of health and safety requirements
Skills
* Primary skills in Microsoft Office and database systems
* Primary ability to pass information accurately and concisely
* Primary ability to record information with a high degree of accuracy
* Primary communication skills with a variety of audiences
* Basic literacy and numeracy skills
Personal attributes
* Non-judgemental approach
* Ability to establish priorities and principles
* Resilient and able to work independently as required
* Commitment to Positive Steps vision and values
Additional requirements
* Being prepared to work flexibly to meet the needs of customers and the organisation
* Evening and weekend working as required
* Standard DBS required
Ability to commute/relocate:
* Oldham, OL1 1DJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Job Types: Part-time, Temporary
Pay: £24,186.45 per year
Benefits:
* Company pension
* Cycle to work scheme
* Flexitime
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: Hybrid remote in Oldham OL1 1DJ