Quality Assurance Lead (ACT or Pharmacy Technician Qualified)
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 240,000 patients across numerous therapy areas, we offer support to patients with rare and orphan diseases as well as more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are recruiting a Quality Assurance Lead to join our Quality Department. We are looking for someone with a Pharmacy Technician or ACT qualification. If you are a passionate and caring individual seeking a role with a mission you can truly get behind, this is the opportunity for you.
Main Responsibilities
* Lead the management of Product Quality Issues (PQIs) to ensure patient safety, regulatory compliance, and high‑quality service delivery.
* Investigate, coordinate and resolve PQIs in partnership with Market Authorisation Holders (MAHs) and the NHS.
* Ensure accurate patient records are maintained and maintain the PQI mailbox for timely case progression.
* Communicate robustly with MAHs and the NHS, and troubleshoot product/device issues, escalating as needed.
* Manage product requests, safe storage, tracking, returns to MAHs, and relevant reimbursement processes.
* Develop PQI standard operating procedures, job aids and work instructions.
* Prepare PQI data and reporting for internal teams, NHS, pharmaceutical clients and finance, and support finance in handling invoice disputes.
* Provide patient counselling and medication support, including clear advice on usage, dosage, storage, administration, adherence strategies and answering medication‑related queries.
* Support pharmacovigilance team in responding to adverse events and medicine information queries, conduct medication reconciliation and home stock checks to support PQI management.
* Support training of staff about PQIs and pharmacovigilance reporting; maintain and update SOPs.
* Support ongoing audit readiness across HealthNet quality processes, ensuring PQI management complies with GDP, ISO 9001, GPhC, CQC, NHS and client requirements.
* Maintain accurate documentation within CRM and quality systems; support internal/external audits with evidence and process oversight.
* Collaborate with logistics, nurses, pharmacists and Patient Support teams to maintain patient safety and continuous improvement initiatives.
* Represent the quality assurance team in client meetings regarding compliance, PQIs and product returns.
Requirements
* GPhC registration as a Pharmacy Technician (essential).
* Science or healthcare degree (desirable).
* Experience in pharmacy, healthcare, homecare or regulated environments (essential).
* Experience in patient‑facing roles (essential).
* Familiarity with PQIs, pharmacovigilance or quality systems (desirable).
* Previous experience in a management role (desirable).
* Strong verbal and written communication skills; self‑motivated with a dedicated approach.
* Excellent problem‑solving, planning, multitasking ability and adaptability under pressure.
* Team‑player; proactive, resourceful, efficient, resilient, and strong decision‑making skills.
* Good computer skills including MS Office and ability to learn new programs.
What We Offer
* Competitive salary structure
* 25 days holiday + bank holidays
* Pension scheme
* Ongoing training and development
* Employee Assistance Programme with 24/7 remote GP access
* Refer‑a‑friend scheme
* Uniform provided
* Kit bags for all home‑care nurses
* Perks and benefits via Perkbox
* Long‑service awards
Please note: Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will be in touch shortly.
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