Overview
Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.
Responsibilities
* Resolve day-to-day IT issues, maintain, monitor, and troubleshoot a range of software and equipment across our network, providing rapid solutions with strong expertise.
* Use the Helpdesk ticket logging system to facilitate Desktop / Remote Support.
* Liaise with Support to get issues fixed.
* Configure, install and support client hardware and software.
* Configure, install required devices.
* Process new and leaver accounts.
* Manage, assess, and report on project activities to meet deadlines.
* Focus on solving customers' problems, striving to understand their needs.
The Candidate
* Previous experience in a similar role with a good level of application and network support.
* Knowledge of network connectivity, protocols, network security devices, network types, and wireless.
* Able to handle multiple competing priorities whilst possessing a high level of discipline, professionalism, and flexibility.
* Robust troubleshooting and strong analytical skills.
* High degree of personal integrity with a commitment to confidentiality.
* Ability to work effectively on your own and give valuable feedback to the rest of the team whilst still being a team player.
* Strong attention to detail is required.
The Benefits
* Company Pension, Laptop, Mobile, On-site parking
The Consultancy
Edwards & Pearce acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Edwards & Pearce is an Equal Opportunities Employer.
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