We are seeking a proactive and customer-focused Helpdesk Support Engineer to join our growing support team. You will be the first point of contact for technical issues, providing timely, practical support to end users across the business.
Key Responsibilities
* Helpdesk: Offer first- and second-line support to clients’ requests via phone, email, and ticketing system.
* Diagnose and resolve hardware, software, and network issues.
* Escalate complex problems as needed.
* Log all incidents and service requests accurately and efficiently.
* Set up and configure desktops, laptops, troubleshoot and maintain devices & services both remotely and on-site
* Provide excellent customer service, ensuring client issues are resolved promptly, and follow up on open tickets.
* Follow all IT Helpdesk, ISMS and company procedures
Skills & Experience
* Previous experience in a first-line IT support, preferably in a Managed Service Provider (1+ years preferred).
* Strong knowledge of Microsoft Office 365, Servers/Windows OS/Teams/SharePoint and basic networking.
* Familiarity with Active Directory, Office 365, and remote support tools.
* Excellent communication and problem-solving skills.
* Ability to work under pressure, manage multiple tasks and prioritise work effectively.
* ITIL Foundation or CompTIA A+ (desirable but not essential).
* Knowledge of network products, including switches, routers and firewall appliances
* Knowledge of mobile technologies such as iOS and Android
* Experience with virtualisation systems such as HyperV would be beneficial
* Any Microsoft, CompTIA or equivalent qualifications would be advantageous.
Qualifications
* GCSEs (or equivalent) including English and Maths.
* IT-related certifications or training (e.g. CompTIA, Microsoft, Cisco) are a plus.
What We Offer
* Competitive Salary based on experience and qualifications – range £25K to £27K pa depending on experience
* Full induction programme
* Career Progression and Development Opportunities
* Training – regular and ongoing training as well as industry accreditations
* Supportive team environment
* Modern office and tools to help you succeed
* Holidays: 28 days annual leave + 1 additional “birthday holiday”
* Pension Scheme
* Free TecSec Uniform
* Socials – team building, Christmas parties, off-sites and “Fishy Fridays”
About TecSec
TecSec is a Sheffield-based IT and Cyber Security partner supporting SMEs across the UK for over 20 years. With our Audit-Fix-Protect approach, we eliminate IT worries so clients can focus on business goals. Acting as a friendly outsourced IT team, we deliver clear, solutions-focused support across all areas of IT; from Managed Services to advanced Security and Governance. With security at our core, our 24/7 monitored cyber solutions protect businesses from attacks, data theft, and encryption threats.
Based at Meadow Court beside Meadowhall, the office is easily accessible by tram, train, and bus – or by car with plenty of nearby parking.
Our Team Culture
* We’re supportive and dedicated, not just to our clients but to each other.
* Whether it’s jumping in to help a colleague, rolling up our sleeves during a busy period, or celebrating wins together, we operate with a shared sense of purpose.
* Every team member is valued, empowered, and encouraged to grow because we believe that when our people thrive, our clients do too.
Committed to equality, diversity & inclusion
TecSec is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
Job Types: Full-time
Pay: £25,000.00-£27,000.00 per year
Schedule:
* Monday to Friday – 8.30am to 5pm
Work Location: In person; reporting to IT Manager / Service Desk Lead
Next steps
If this sounds like the opportunity for you, we’d love to hear from you! To apply please apply via Indeed by clicking here.
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